Technological advances in India, along with the rest of the business world, allow availability of factual data at the right time to initiate essential business decisions, to stay ahead of the competition and to keep up with current trends. With the ever-changing business winds, it is essential to have top…

Customer Lifecycle Management (CLM) is a brilliant business tool that enables a business to take care of a customer’s requirements, end-to-end. Even before a customer is onboard, CLM gets to work in an efficient manner, ensuring that the prospects of gaining a customer are amplified. Thereafter, CLM takes over and…

Analytics has become the game-changer in today’s info-centric age where data runs supreme. Today’s highly competitive business environment is forcing organization of all hues to do more with less, and take decisions based on hard facts. Furthermore, 42% of all data would be machine generated by 2020, a quantum increase from 11%…

The Cloud Computing wave has transformed the So how big is the cloud computing in India? In India, cloud computing is set to launch itself into the skies and stay there for a long time to come. If this seems like an exaggeration, here are some numbers. IDC, a tech research…

Analysts are used to results of their data analysis varying from the actual situation, and the delta (the variation of the variable or from mean) being more than zero. This is because of the lag between data collection and data analysis. However, advancements in computing have made real time business…

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are…

The digital technologies keep changing the way brands build and nurture their relationship with customers. In addition to creating new customer support channels, the digital technologies also compel enterprises to stay relevant and competitive by upgrading customer experience. No enterprise nowadays can drive sales without exploring innovative ways to boost…

Time to Transform CX Using WhatsApp – The Next-Generation Customer Support Tool! In the digital age, customer demands and preferences keep changing at frequent intervals. No enterprise can boost customer experience and meet customer expectations without adopting the new customer support channels. Instead of switching from conventional customer support channels,…

Data Visualization – The Art of Presenting complex logistic regression using simple charts The adage “a picture is worth more than a thousand words” is universal. When done right, what takes pages of painstaking prose or drab figures can be communicated much more powerfully through an image that covers the…

Inbound and Outbound Supply Chain Analytics – The Right Tools for the Indian Manufacturer A Compound Annual Growth Rate (CAGR) of 9.5%, as per its latest Five Year Plan, puts the Indian economy on the list of some of the fastest growing economies in the world. The country’s GDP ranks…