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19 Jan 22

Debt collections for banks and nbfc

The management of non-performing assets (NPAs) or delinquencies is the most pressing issue for Indian banks and non-banking financial institutions (NBFCs). Despite rigorous credit decisioning level checks and substantial reliance on credit bureau scores, lending institutions face a 10% to 20% (in some cases even higher) failure rate from retail…
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23 Mar 20

How AI is Shaping the Customer Service of the Future

Artificial Intelligence or AI is an important innovative technology that will revolutionize the future. At present, Artificial Intelligence (AI) is being deployed in customer service to both augment as well as replace human agents – with the primary aims of enhancing customer experience and optimizing customer service costs. The technological…
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23 Mar 20

how-to-choose-a-premium-customer-experience-company

Most marketers fail to understand what their customers really want. The highly competitive business sphere makes it imperative to establish marketing tactics and strategies that really work. The traditional forms of communications no longer work with customers. Their expectations have risen stupendously now. Meeting the needs of customers appropriately is…
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