Banking Digital Transformation in the new-normal

Conneqt & CII (Confederation of Indian Industry) are jointly organizing knowledge dissemination sessions to serve as a digital knowledge and networking platform under which leading businesses are invited to speak on critical issues facing the industry and illustrate how their organisations are addressing the same.

COVID-19 has severely impacted both the banking and financial services industry as well as the customers. Recent IBM report suggests financial institutions must master extreme digitization to succeed in the post-pandemic environment.

Banking and financial companies must craft strategic responses across the short and medium-term to drive growth, reduce costs and give customers the experience they need.

Players in the BFSI space must:

  • Reinvent and accelerate the move towards digital technology
  • Focus on customer experience (CX)
  • Develop new risk models and strategies that are more digitally driven

 

How exactly can Digital Transformation add value to your BFSI institution? Join us at the Roundtable, hear from world-class practitioners and chart your Digital Transformation Strategy.

How can digital transformation add value in these testing times?

Moderator: 

Dr. Kalyan Krishnamoorthy – Principal Consultant – Business Process Excellence

Our Panel Experts:

Industry thought Leaders: 

  • Abdul Aziz Ali Awadh Saar, Head Customer Experience & Change Management, Bank Dhofar20+ years of experience in Customer Service, Operations, Sales, Marketing and Distribution. He has led many pioneering initiatives in banks’ Transformation journey with the systemic view of People, Process & Technology.
  • Nalin Jain, Chief Customer Officer & Head of Operations, Godrej Housing Finance20+ years’ experience in the Retail Banking Industry where he has led large scale transformations and scaled up businesses, products from the ground up for both retail assets and liabilities.
  • Naozer Dalal, Chief Operating Officer, Conneqt:30+ years’ experience in the Banking and BPO industry where he applied his executive leadership strength in verticalized Service Delivery structure in both Indian & International markets. Naozer served as CEO for e-Nxt Financials, Executive Director at Prudential Process Management Services & COO at Standard Chartered Bank.
  • Thompson P Gnanam, Chief Digital Business Officer, Conneqt:27+ years’ experience in Digital Transformation, sales, marketing, P&L and outsourcing management. Global experience in enabling clients through transformation-led consulting methodologies to drive business efficiencies through SSC transformations. Co-authored the HP GBS BPO Operating model.
Join the conversation:

Title: Banking Digital Transformation In The New-Normal

Date: November 5th, 2020 (Thursday)

Time: 11:30 AM – 01:00 PM (IST)

Venue: Online

 

Join us at the Roundtable, to know How can digital transformation add value in these testing times?

Register to get details on how to join the webinar

Looking to win customer experience game ?

×