SSC Optimization & Transformation

We harness technology to streamline your complex business processes, optimize operating costs and deliver superior customer service

Shared Services is a model for effective and efficient delivery of all non-core business activities to any business division/partner/units IT, HR, F&D, Help Desks, Data centre, and PMO

Business Pain Points

  • How to reduce the cost and serve the customer with improved Customer Experience?
  • How to focus on core business processes and not get distracted with mundane time-consuming processes?
  • How to mitigate the risk of poor performance?

Conneqt’s Solution Offerings

  • Transition – Lift & Shift
  • Stabilization – improve consistency
  • Optimization – improve process & KPI optimization
  • Transformation – transform to digitization/partial process automation

Conneqt Advantage

  • Implementation consulting with handholding for business benefit realisation.
  • Process Optimisation, before investment in Technology.
  • Specialist in maximising ROI on the investments already made on Technology.
  • Reduction in cost to serve
    • Transition – 10% to 30%
    • Stabilization and Optimization – 10% to 30%
    • Transformation – 30% to 50%
  • TAT reduction
    • Stabilization & Optimization – 20% to 30%
    • Transformation – more than 50%
  • Enhance accuracy of prediction/forecast by 10 to 25%
  • Error-free transactions, Nil customer complaints
  • Nil regulatory breaches
  • Agile methodology




A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”

Annual Partner Excellence Award
, Beachbody @ California

Looking to win customer experience game ?