With increasing Internet penetration and growing influence of social media & people- driven platforms on the internet, Enterprise Reputation Management has become synonymous with Online Reputation Management. Research shows that 92% of customers read online reviews before making a purchase. Customers analyze what is being said about your brand across various digital & social channels, which makes ORM a prerequisite for every industry.
Using ORM, enterprises can control what information appears on the web, impacting your brand’s perception before the audience. While 58% executives from Fortune 500 executives believe in reputation management, only 15% actually do anything about it.
Taking control of your online reputation maximizes your shareholder value and helps you manage the impact of your past customer experiences, on the decision-making of your future customers.
At Tata BSS, we recognize the need for a well-rounded Online Reputation Management strategy with an Omni-Channel approach. We help enterprises across different industries manage their reputation, using a simplified approach that involves:
In today`s age of disruption, having a people-oriented approach at the core of any ORM strategy is crucial for creating a standalone branding in the virtual world. Our professionals are trained to simplify communication using a solution-oriented process to respond to queries in real-time. They tread the extra mile to gain the end-customer`s appreciation so as to help increase your brand value.
We understand the importance of measuring, monitoring, tracking and creating constructive conversations about your brand, which is why we set up a team of dedicated people with a robust platform and train them to:
At Conneqt Business Solutions, we understand the importance of having the right platform for monitoring & analyzing conversations across the entire digital ecosystem. We use highly customizable, scalable and result-oriented social media engagement and monitoring tools, and follow an Omni-Channel approach to interact with end-customers on platforms of their choice.
At Conneqt Business Solutions, we offer custom ORM solutions to our clients, as per their business needs. Our online reputation management solutions include:
24*7, Real-time Monitoring & Sentiment Analysis for identifying:
We are a vibrant organization with a young workforce. We are amongst the fastest growing BPM companies poised for 3 fold growth in the next 5 years. People who come onboard have an opportunity to grow with the company. Our people reflect our unique way of doing business – doing the right thing, having a pioneering spirit and socially responsible. We believe in meritocracy and happiness. In a world crowded with complexity, we offer simpler experiences.