In an increasingly competitive market, every single customer interaction counts. Leading industry analysts predict customers seeking telecom services will align with companies that provide rich wireless, cable, and internet customer service.
Successful companies know that every interaction – from service calls to online support – needs to be handled expertly by knowledgeable agents who provide a positive customer experience.
Conneqt has been a leader and a strategic partner in providing customer service solutions to the telecom & media industry for over 15 years now. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reduce costs and improve customer loyalty.
- Customer Acquisition: Database Sourcing, Scrubbing, Sales, Customer Win-back, Lead Generation, Welcome Calls, Cross Sell / Up Sell
- Order Fulfillment: Order Entry, Provisioning Support, Activation Support, Field Engineer support & Coordination, Supplier Partner Coordination
- Customer Service: Query, Request & Complaint Support, Feature Upgrades, VAS Service Support, Loyalty Management
- Technical Support: L0, L1, L2 Support, Installation Support, GPRS Specialized Help Desk, Creation of SOP, Monitor Network Outages, Field Coordination
- Billing & Collections: Billing Enquiries (Not Recd. / Duplicate), Payment Options / Locations, 30/60/90 Day Collections, Overdue / Return Check processing, Online Payments
- Technology Service Group: Digital Consulting, CRM Solutions, BI & Analytics: Desktop/ Interaction/ Process, Rapid Application Deployment, Social Media Management: Response Mgmt., ORM, Command Centres, Field Force Automation: Sales, Service, Collections, Social media response management and WhatsApp integration, Digital Transformation ( Presence, Engagement, Automation, Niche Apps and Insights )
- Digital CX: AI Enabled Speech Analytics Based Automated QA, Personalized EXP, Customer Access, Interaction Management, Social engagement and Digital intelligence, Cognitive Conversational UI Services ( Voice bots, Virtual assistants, Chabot’s ), Intelligent Robotic Process Automation, Block Chain
- Digital Process Automation: Data Science and Analytics: Predictive, Text, data, Artificial Intelligence & NLP Solutions, Digital Command Centre
- Other tech enabled services: Quality Automation, ITO and ITSM services, CTF, Auto TPA
We leverage years of industry and process experience, and a large team of digital media experts in delivering cost-effective solutions to clients in Telecom, Media & Entertainment industry.
Proven Track Record
Conneqt solutions geared to assist media and entertainment companies maintain insightful focus on customer needs, while driving process excellence across the value chain.
We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications.