Check out this article penned by our CEO Mr. Neeraj Tandon on “HOW CHATBOTS & INTELLIGENT BPO ARE ENHANCING CUSTOMER EXPERIENCE IN RETAIL INDUSTRY” published by Indian Retailer on the 26th of October. This article covers many interesting aspects on “ “The rise of intelligent BPOs is helping retailers tackle newer challenges of rising transaction volume, business complexity, and the need for personalized instant services.” on
- How is AI Improving Customer Purchase Experience?
- How is AI improving customer service and agent productivity?
- Deriving Business Value
Please find the link below to read through the article:
#AI #ArtificialIntelligence #NLP #CX #Chatbots