Shaping the future

the TBEM way

The Tata Business Excellence Model (TBEM)
helps us create an organization that is in sync
with the expectations of our stakeholders.


Business Excellence

The Tata Business Excellence Model (TBEM), introduced in 1995, has played a major role in bringing Tata group companies together, helping to define their common purpose and philosophy, and strengthening the Tata brand. The model has provided Tata companies with a framework for assessing their businesses holistically, and adopting measures to improve their competitive strength, financial performance and operational efficiencies.

The common vision and philosophy that the Tata Business Excellence Model provides, has also been an effective enabler in easing the integration of newly acquired entities into the group fold - a key factor especially over the last 20 years, during which the Tata group has grown by leaps and bounds inorganically.

Tata BSS leverages TBEM as a means of periodic assessment, aimed at achieving business excellence across multiple parameters listed below.


About TBEM

  • Model: Tata companies use the Tata Business Excellence Model (TBEM), which covers business aspects that range from strategy and leadership, to safety and climate change. Adapted from the renowned Malcolm Baldrige model, TBEM encourages continuous improvements through a formal system of benchmarking and assessment
  • Support: The TBEM initiative falls under the aegis of Tata Quality Management Services (TQMS), an in-house organization mandated to help different Tata companies achieve their business excellence and improvement goals
  • Forum: The Tata Business Excellence Convention is a forum that brings together the champions of excellence in Tata from all over the world. Global experts speak on challenges and opportunities
  • Recognition: The JRD QV Award function held during the Annual Group Leadership Conference (AGLC) recognizes Tata companies that have achieved significant improvement and excelled in the quality journey
  • Code: The Tata Code of Conduct (TCoC) is a mandatory pan-Tata policy that defines how Tata employees can conduct themselves
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