Conneqt Business Solutions Ltd. is an industry-focused Customer Lifecycle Management and Business Process Management company. Since 2004, we have delivered business value to our clients across various verticals like Telecom, Media & Entertainment, BFSI, Automotive & Manufacturing, Retail, Government, Travel & Hospitality, Hi-Tech & Internet, and Emerging industries. We’ve enabled our clients to outperform with the help of our key differentiators such as deep domain expertise, customer-centric approach, and trailblazing technology and analytics.
Across engagements, clients acknowledge the value we bring to their business
We help businesses unlock opportunities with the industry best practices and advanced insights. We let the organizations create a seamless, consistent customer experience across multiple modes (voice, IVR, web, email, video and voice chat, SMS, social media, self-service kiosks, agency and snail mail) by re-imagining omni-channel strategy and drive profitable growth.
Business, to us, is not the end, but merely the means to achieve a larger goal. Our affirmative action program positively impacts thousands of lives, while offering clients significant benefits. Our values, thus, play a key role in shaping the organization, our culture, and most importantly, the value that clients draw from their engagement with us.
At Conneqt Business Solutions Ltd., we have adopted the Tata Business Excellence Model (TBEM) that acts as a framework to help companies achieve excellence in business performance. The Model is based on the Malcolm Balridge National Quality Award of the United States of America.
The TBEM framework helps in strengthening our competitiveness in the global market with the three important roles
The model covers following set of Categories:
The TBEM model focuses on business results, maintains system perspective, supports goal-based diagnosis and is non-prescriptive and adaptable. Conneqt has been regularly assessed by external assessors formally till Financial Year 2018-19 and we shall continue to invest in improving and strengthening our Business Excellence framework and journey.
1-8-371, Gowra Trinity, S. P. Road, Chiran Fort Lane, Begumpet, Hyderabad-500016, Telengana, India