ConneqtCorpConneqtCorpConneqtCorp

ServiceNow

Engage customers in a compelling & consistent way

ServiceNow provides a single platform to work across the enterprise that helps boost visibility, enable compliance, and deliver great service. It offers industry-specific solutions leveraging the Now Platform. This platform includes core capabilities that enable you to quickly and efficiently digitize workflows and run them at scale.

Conneqt is a Specialist Services Partner with ServiceNow. We have product certified, experienced and qualified consultants and domain experts for providing solutions in integrated risk management.

Business Challenges

IoT and digital disruption have enhanced the risks of obsolescence for every business. Businesses need to adopt a 360-degree customer experience management approach to remain competitive in today’s age of growing customer needs.
Research has shown that prioritizing customer success and ensuring a consistent customer experience after the sale can help companies earn ~46% more revenues than their peers. However, this is easier said than done. Customer experience is developed over time and through many interactions that an end-user has with a brand, across functions such as engineering, retail & customer service.
A Salesforce Research points that 80% of customers agree that the customer experience offered by a company is as important to them as its products or services.

Case Studeis

Offerings

Governance Risk & Compliance Management Customer Service Management HR Service Delivery IT Business Management Consulting & Advisory Services Managed Support Services

We transform compliance and risk management with ServiceNow. ServiceNow offers an industry-leading platform that enhances the potential for organizations to develop a comprehensive IRM framework. With this, we deliver analysis and insights that help in informed decision-making.

We help to:

  • Draw up a proper strategy for managing risks and regulatory compliance adherence
  • Deliver unified, governance, risk and compliance management from a single platform
  • Deliver personalized digital experience to our customers
  • Improve the level of support by proactively addressing customer issues
  • Connect different departments, workflows and systems to resolve customer issues

We simplify HR service delivery, create a unified employee experience that makes it easier for employees to get what they need. We ensure that every department in your business is unified, is at the consumer-level employee service experience that can be accessed easily through native mobile apps.

 We aim to:

  • Revolutionize the way the HR department operates
  • Integrate all key functions of HR
  • Seamlessly integrate with the backend systems
  • Application Portfolio Management (APM) monitors the performance of applications against business goals
  • Project Portfolio Management
  • Financial Management

The goal of our advisory service is to provide an avenue for implementation success to clients who require a more consultative approach. The Advisory Services team will put together this comprehensive guide and map out the processes and best practices to be followed follow before implementing ServiceNow.

We are focused to:

  • Partner with our clients on their digital transformation journey
  • Maximise the value of ServiceNow platforms
  • Provide solutions using the platform to meet the needs of a growing business

We have unique perspectives and skillsets when it comes to efficiently managing, maintaining, and innovating the ServiceNow environment. Our service will ensure the stability, performance, and user experience that end customers need. This includes daily routine tasks such as management and resolution of ServiceNow application incidents, monitoring and administration.

 We help in:

 Managing the ServiceNow platform

  • Platform management, enhancements, fixes to the existing application, version upgrades and new capabilities development

Testimonials

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Sr. Manager, Enterprise Quality

Leading Telecom Company
I want to congratulate & appreciate every individual involved in the enterprise audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. For the last 12 months, the entire team has shown tremendous dedication in streamlining a lot of persistent issues while we strengthen our quality function. Such service builds great working relationships & we truly appreciate your support as a partner.
testimonail-1

Customer Services

Head Leading Telco
Excellent ongoing ICE/CSAT scores, very happy to know Conneqt is performing excellently in one of the KPIs. Please keep up the good work!! We are very much in striking distance of 80% ICE in MnG and Gujarat circles as well.

Conneqt Advantage

End-to-end CLM Omni-channel expertise Wide presence & personalization Business outcome-focused Our values and heritage

We support clients across the customer lifecycle (target - acquire - onboard - serve - grow - retain) and take ownership at all stages of the engagement (design - development - deployment - delivery - insights)

We connect with customers through multiple modes (voice, IVR, web, email, video and voice chat, SMS, social media, self-service kiosks, agency and snail mail), while ensuring a consistent brand experience.

Our wide delivery footprint, multilingual capabilities and proven expertise across industries and offerings make us the go-to service provider for medium and large enterprises seeking business transformation.

Our committed outcomes of growing revenues, enhancing the experience and enabling efficiency resonate strongly with clients.

Business, to us, is not the end, but merely the means to achieve a larger goal. Our affirmative action program positively impacts thousands of lives, while offering clients significant benefits. Our values, thus, play a key role in shaping the organization, our culture, and most importantly, the value that clients draw from their engagement with us.