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Salesforce

Engage customers in a compelling & consistent way

Salesforce is a customer success platform, designed to help sell, service, market, analyze and connect with customers. Salesforce has everything required to run customer business from anywhere. Salesforce platform allows to customize and personalize the experience for the customers, partners and employees and easily extend beyond out-of-the-box functionality.

Salesforce works for businesses of any size or industry and gives customers a 360° view of all departments/users with one integrated CRM platform. It allows companies to streamline business processes in sales, service, marketing, Revenue etc.

Conneqt is a registered partner with Salesforce. We have product certified, experienced and qualified consultants and domain experts for providing business solutions to our strategic customers.

Business Challenges

IoT and digital disruption have enhanced the risks of obsolescence for every business. Businesses need to adopt a 360-degree customer experience management approach to remain competitive in today’s age of growing customer needs.
Research has shown that prioritizing customer success and ensuring a consistent customer experience after the sale can help companies earn ~46% more revenues than their peers. However, this is easier said than done. Customer experience is developed over time and through many interactions that an end-user has with a brand, across functions such as engineering, retail & customer service.
A Salesforce Research points that 80% of customers agree that the customer experience offered by a company is as important to them as its products or services.

Case Studeis

Offerings

Implementation Services Custom Salesforce Development Services Salesforce Consulting Services Salesforce Integration and Data Migration Services

We fulfil stakeholders’ expectations from analyzing business, existing processes, and digital requirements, we offer custom Salesforce solutions in line with your company’s current and future standing. Existing Salesforce users are provided consultancy for platform optimization and growth.

Our Salesforce implementation services span across:

  • Sales Cloud
  • Marketing Cloud
  • Service Cloud

Assess your needs and build a custom Salesforce solution. We understand the specific channels and processes required to build a solution that is tailor-made, using agile methodology.

Our custom Salesforce development services include

  • Apex
  • Visual Force
  • com
  • Workflow
  • Triggers
  • Webservice
  • AppExchange
  • Lightning Ready Application

We can create a comprehensive CRM roadmap for you to augment growth and ensure optimal production through automation. We assist you in generating a scalable plan that contributes to your long-term success.

Our custom Salesforce development offerings are

  • Cloud Strategy
  • CRM Strategy
  • Business Process Blueprinting
  • Lightning Migration
  • Fit Gap Analysis
  • DevOps

Seamlessly integrate Salesforce into your existing platform to achieve the desired results in terms of efficiency and productivity. We also help migrate Salesforce data to/from other legacy platforms.

Our Salesforce integration offerings are: 

  • Enterprise integrations
  • Data migration using built-in third-party products
  • Analytics and reporting integration
  • Third-party product integrations

Testimonials

testimonail-1

Sr. Manager, Enterprise Quality

Leading Telecom Company
I want to congratulate & appreciate every individual involved in the enterprise audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. For the last 12 months, the entire team has shown tremendous dedication in streamlining a lot of persistent issues while we strengthen our quality function. Such service builds great working relationships & we truly appreciate your support as a partner.
testimonail-1

Customer Services

Head Leading Telco
Excellent ongoing ICE/CSAT scores, very happy to know Conneqt is performing excellently in one of the KPIs. Please keep up the good work!! We are very much in striking distance of 80% ICE in MnG and Gujarat circles as well.

Conneqt Advantage

End-to-end CLM Omni-channel expertise Wide presence & personalization Business outcome-focused Our values and heritage

We support clients across the customer lifecycle (target - acquire - onboard - serve - grow - retain) and take ownership at all stages of the engagement (design - development - deployment - delivery - insights)

We connect with customers through multiple modes (voice, IVR, web, email, video and voice chat, SMS, social media, self-service kiosks, agency and snail mail), while ensuring a consistent brand experience.

Our wide delivery footprint, multilingual capabilities and proven expertise across industries and offerings make us the go-to service provider for medium and large enterprises seeking business transformation.

Our committed outcomes of growing revenues, enhancing the experience and enabling efficiency resonate strongly with clients.

Business, to us, is not the end, but merely the means to achieve a larger goal. Our affirmative action program positively impacts thousands of lives, while offering clients significant benefits. Our values, thus, play a key role in shaping the organization, our culture, and most importantly, the value that clients draw from their engagement with us.