Portal and Enterprise Content Management
E-commerce
We provide implementation, integration, support, and monitoring services to B2C and B2B firms. We deliver end-to-end digital experience solutions & enable different business models, be it selling to businesses or selling to customers.
CMS Portals
At Conneqt, we provide a wide range of services to accomplish enterprise content management goals set for your products, processes, and services. We create solutions that best fit our clients’ needs, and do not go by the traditional content-box approach.
Corporate Social Wall
Corporate Social Wall is a microsite that when added to your corporate website helps customers collaborate, discuss, read FAQs, and publish positive reviews, posts from across channels in real-time.
Technology Expertise
Value Proposition
Case Studeis
Offerings
In this stage of CLM, we enable clients to acquire customers, generate leads, follow up on those leads, run various campaigns to generate leads, and finally convert those leads into business orders for them. Organizations across industries are observing significant revenue leakage if they do not streamline the first phase of customer lifecycle management scientifically. So, our specialized services make the entire cycle of customer acquisition more rapid, productive and cost-optimized.
Our Customer Target and Acquisition services include:
- Multi-channel digital marketing
- Lead generation
- Sales operations
- Marketing operations
In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.
Our Onboarding services include:
- Order management
- Activation
- Welcome calling
- Field fulfilment services
We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.
Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified
Measure: Auditing of process or function
Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings
Improve: Implementation of corrective actions
Control: Monitoring and tracking progress
This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile.
Our Growth & Retention services include:
- Collections
- Loyalty and VOC
- Customer survey
- Consulting and research
- Customer insights
In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.
Our Serve stage services include:
Omni-channel customer support
- Cross-sell/Upsell
- Tech support
- Audits
- Billing management
- Field fulfilment services
We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
Our Market Research Capabilities include:
- Market research
- Business research
Our Analytics Capabilities include:
- Data management
- Business intelligence
- Data mining
- Bi-analytics consultancy
Testimonials
Why Conneqt?
Reduced development cost and development time by about 40% & provided innovative website development solutions
Flexibility to meet specific needs & ability to provide interactive development methodology to guarantee a fully satisfactory result
Improved portability & custom development and website integration, module features and different functionalities to improve the performance of the website and applications
Understand the latest trends and technology to provide outstanding customer support
