Cloud Data Management Services
Our cloud data management services offer partial or complete management of a client’s cloud resources or infrastructure for the public as well as hybrid IT management responsibilities which include monitoring, configuration management, optimization, security, ITSM operations, and maintenance. These services are designed to enable organizations to maximize benefits from cloud services while minimizing internal time and costs.
Our consulting and problem-solving approach involves an evaluation of the clients’ current IT estate. Based on the findings we design a tailored solution and support plan that meets their business goals. We keep optimizing as we onboard them into our solution stack and provide them with modern IT support.
Business Challenges
Offerings
Value Proposition
Offerings
In this stage of CLM, we enable clients to acquire customers, generate leads, follow up on those leads, run various campaigns to generate leads, and finally convert those leads into business orders for them. Organizations across industries are observing significant revenue leakage if they do not streamline the first phase of customer lifecycle management scientifically. So, our specialized services make the entire cycle of customer acquisition more rapid, productive and cost-optimized.
Our Customer Target and Acquisition services include:
- Multi-channel digital marketing
- Lead generation
- Sales operations
- Marketing operations
In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.
Our Onboarding services include:
- Order management
- Activation
- Welcome calling
- Field fulfilment services
We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.
Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified
Measure: Auditing of process or function
Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings
Improve: Implementation of corrective actions
Control: Monitoring and tracking progress
This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile.
Our Growth & Retention services include:
- Collections
- Loyalty and VOC
- Customer survey
- Consulting and research
- Customer insights
In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.
Our Serve stage services include:
Omni-channel customer support
- Cross-sell/Upsell
- Tech support
- Audits
- Billing management
- Field fulfilment services
We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
Our Market Research Capabilities include:
- Market research
- Business research
Our Analytics Capabilities include:
- Data management
- Business intelligence
- Data mining
- Bi-analytics consultancy
Testimonials
Why Conneqt?
We help architect, build, and manage elaborate solutions that simplify your processes and workflows, and help cut costs drastically.
We also help automate processes over single, multiple and hybrid cloud deployments and make the transition to cloud a reality.
Our customized solutions offer scalability and seamless deployment capabilities through an integrated approach.
We bring innovation, unparalleled commitment and results.
