Intelligence 360

In this stage of CLM, we enable clients to acquire customers, generate leads, follow up on those leads, run various campaigns to generate leads, and finally convert those leads into business orders for them. Organizations across industries are observing significant revenue leakage if they do not streamline the first phase of customer lifecycle management scientifically. So, our specialized services make the entire cycle of customer acquisition more rapid, productive and cost-optimized.

Our Customer Target and Acquisition services include:

• Multi-channel digital marketing
• Lead generation
• Sales operations
• Marketing operations

In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.

Our Onboarding services include:

• Order management
• Activation
• Welcome calling
• Field fulfilment services

We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.

Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified

Measure: Auditing of process or function

Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings

Improve: Implementation of corrective actions

Control: Monitoring and tracking progress

This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile. 

Our Growth & Retention services include:

• Collections
• Loyalty and VOC
• Customer survey
• Consulting and research
• Customer insights

In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.

Our Serve stage services include:

Omni-channel customer support

• Cross-sell/Upsell
• Tech support
• Audits
• Billing management
• Field fulfilment services

We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.

Our Market Research Capabilities include:

• Market research
• Business research

Our Analytics Capabilities include:

• Data management
• Business intelligence
• Data mining
• Bi-analytics consultancy