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ESG

Embrace ESG as a Service for a long-term strategy to Success

ESG is the connection between your organization’s long-term strategy and its success. Now, more than ever, organizations are constantly thinking about the Environment, Social, and Governance issues and preparing for them.   

Realize the full value of ESG, and reduce operating costs of ESG processes with the tech-enabled “ESG as a Service” offering by Conneqt powered by ImGrows from BillionLives.  

Our innovative approach is to transform, modernize, and run your ESG program while constantly monitoring the ESG trends in your industry sector using sentiment analysis technology. 

We redesign your ESG process to deliver an end-to-end strategy that covers

  • ESG Readiness
  • Materiality Assessment
  • Sustainability Strategy
  • Sustainability Reporting 
  • Assurance reporting support
  • Performance Monitoring. 

How Conneqt Can Help

We deliver with an unparallel focus on your core ESG program while adopting a consultative approach and best practices with technological interventions that help stakeholders monitor and maintain the ESG health of the organization. We bring a future-ready approach through a flexible operating model helping organizations generate sustainability reports per various international (SASB/GRI) and Indian standards (BRSR).

Services that power ESG as a Service offering

ESG Readiness
  • Diagnose current ESG readiness by conducting ESG Maturity Survey
  • Generate peer benchmarking & sentiment analysis using ImGrows AI framework
Materiality Assessment
  • Quantify which topics organizations need to consider as the material to their operations from an ESG perspective through stakeholder inclusive materiality surveys
Sustainability Strategy
  • We design and implement an organization’s ESG/sustainability strategy, including vision, strategic targets, and implementation action plans
Reporting
  • We prepare impactful ESG/Sustainability reports following domestic and international standards such as BRSR, GRI & SASB
Assurance / Verification
  • Facilitate assurance process with auditing and assurance firms

Offerings

Target & Acquire Onboard Consultation & Audit Grow & Retain Serve Market Research & Analytics

In this stage of CLM, we enable clients to acquire customers, generate leads, follow up on those leads, run various campaigns to generate leads, and finally convert those leads into business orders for them. Organizations across industries are observing significant revenue leakage if they do not streamline the first phase of customer lifecycle management scientifically. So, our specialized services make the entire cycle of customer acquisition more rapid, productive and cost-optimized.

Our Customer Target and Acquisition services include:

  • Multi-channel digital marketing
  • Lead generation
  • Sales operations
  • Marketing operations

In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.


Our Onboarding services include:

  • Order management
  • Activation
  • Welcome calling
  • Field fulfilment services

We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.

Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified

Measure: Auditing of process or function

Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings

Improve: Implementation of corrective actions

Control: Monitoring and tracking progress

This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile. 

Our Growth & Retention services include:

  • Collections
  • Loyalty and VOC
  • Customer survey
  • Consulting and research
  • Customer insights

In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.

Our Serve stage services include:

Omni-channel customer support

  • Cross-sell/Upsell
  • Tech support
  • Audits
  • Billing management
  • Field fulfilment services

We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.

Our Market Research Capabilities include:

  • Market research
  • Business research

Our Analytics Capabilities include:

  • Data management
  • Business intelligence
  • Data mining
  • Bi-analytics consultancy

Offerings

Our Competency and Methodologies Data Acquisition
Performance Monitoring
  • We help our clients to improve their ESG Performance through multiple initiatives. 
  • We monitor the progress of ESG initiatives and report on their output and outcomes using ImGrows. 
Data Acquisition
  • We help organizations collect data from their ERP, HRMS, CRM, SCADA, and DCS using the ImGrows data acquisition module.  
  • ImGrows blockchain infrastructure ensures data collected for generating sustainability reporting is immutable as you cannot manipulate data that’s already in the blockchain 
A well-defined ESG strategy and its effective execution help organizations run a sustainable business by striking a balance between stakeholders’ expectations and company goals. Conneqt’s ‘ESG as a Service’ offering powered by ImGrows is your solution!