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Unlocking value with Digital BPS

Engage customers in a compelling & consistent way

Conneqt helps businesses use the full spectrum of digital BPS technologies to transform and automate customer experience and drive operational efficiency. We help our clients across banking, financial services & insurance, automotive & manufacturing, travel, and hospitality to create enduring relationships with customers and employees, on the strength of consistent service at all stages of the relationship.

We have certified professionals driving enterprise business value with numerous accelerators and frameworks to speed up your automation journey and enhance the experience. Our creative team of strategic thinkers, solution architects, user-centric designers, analysts, software engineers, and security experts can design and build a solution suited to your industry, organization, goals, and budget.

Business Challenges

Conneqt helps businesses use the full spectrum of digital BPS technologies to transform and automate customer experience and drive operational efficiency. We help our clients across banking, financial services & insurance, automotive & manufacturing, travel, and hospitality to create enduring relationships with customers and employees, on the strength of consistent service at all stages of the relationship.
We have certified professionals driving enterprise business value with numerous accelerators and frameworks to speed up your automation journey and enhance the experience. Our creative team of strategic thinkers, solution architects, user-centric designers, analysts, software engineers, and security experts can design and build a solution suited to your industry, organization, goals, and budget.

Case Studies

Offerings

Omni Channel Contact Center Field Force Automation RPA Assessment & Implementation Digital Command Center

Conneqt, a market leader in omnichannel customer experience solutions, enables customers to seamlessly switch back and forth across channels when seeking support and ensures flexible deployments across On-Premise, Cloud and Hybrid to meet unique business requirements.

Field Assist (Field Automation labs), our Field Force Automation with mobile-based solutions for Collections, Lead Tracking, Sales, Service Automation enables real-time monitoring of our field team. It makes the overall process efficient and agile in providing enhanced customer service.

Robotic Process Automation CoE allows businesses to automate mundane tasks and make processes faster, more efficient, have fewer errors and improve customer experience

Conneqt’s Digital Command Center is an industry first, AI-enabled, CXO decision improvement platform that addresses the last mile decision-making gaps that exist despite the best people, processes and systems.

Omni Channel Contact Center

Conneqt, a market leader in omnichannel customer experience solutions, enables customers to seamlessly switch back and forth across channels when seeking support and ensures flexible deployments across On-Premise, Cloud and Hybrid to meet unique business requirements.

Field Force Automation

Field Assist (Field Automation labs), our Field Force Automation with mobile-based solutions for Collections, Lead Tracking, Sales, Service Automation enables real-time monitoring of our field team. It makes the overall process efficient and agile in providing enhanced customer service.

RPA Assessment & Implementation

Robotic Process Automation CoE allows businesses to automate mundane tasks and make processes faster, more efficient, have fewer errors and improve customer experience

Digital Command Center

Conneqt’s Digital Command Center is an industry first, AI-enabled, CXO decision improvement platform that addresses the last mile decision-making gaps that exist despite the best people, processes and systems.

Testimonials

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Sr. Manager, Enterprise Quality

Leading Telecom Company
I want to congratulate & appreciate every individual involved in the enterprise audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. For the last 12 months, the entire team has shown tremendous dedication in streamlining a lot of persistent issues while we strengthen our quality function. Such service builds great working relationships & we truly appreciate your support as a partner.
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Customer Services

Head Leading Telco
Excellent ongoing ICE/CSAT scores, very happy to know Conneqt is performing excellently in one of the KPIs. Please keep up the good work!! We are very much in striking distance of 80% ICE in MnG and Gujarat circles as well.

Conneqt Advantage

Customer Expertise Domain Expertise Technology Expertise

With a strong business process management expertise and an understanding of the ever-changing needs of customers, we have gained a deep industry understanding and a distinctive edge over others.

We’ve proven our capability in Banking, Insurance, Healthcare, Retail, Manufacturing and more by providing support that’s custom-made for each domain.

We help improve operational efficiencies for customers, which lead to the early and easy adoption of automation. We have partnered with the best to augment our automation solutions.