Cloud Migration
Meet your business needs, save more, and grow faster by transitioning IT to Cloud. Cloud Migration enables an organization to deploy its digital assets, resources, services and applications in the Cloud, which cannot be accessed beyond the Cloud’s firewall.
Through our Cloud Migration services, we help clients in their digital transformation journey through the right strategy, roadmap, workflow model and ecosystem collaborations. We co-define migration strategies with our clients to determine which approach works best– public, private or hybrid. As a part of our Cloud Migration consulting services, we take a customer-centric approach, pre-set templates and applications portfolio rationalization to ensure migrations take place in a smooth, effective and systematic way without any negative business impact.
Offerings
In this stage of CLM, we enable clients to acquire customers, generate leads, follow up on those leads, run various campaigns to generate leads, and finally convert those leads into business orders for them. Organizations across industries are observing significant revenue leakage if they do not streamline the first phase of customer lifecycle management scientifically. So, our specialized services make the entire cycle of customer acquisition more rapid, productive and cost-optimized.
Our Customer Target and Acquisition services include:
- Multi-channel digital marketing
- Lead generation
- Sales operations
- Marketing operations
In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.
Our Onboarding services include:
- Order management
- Activation
- Welcome calling
- Field fulfilment services
We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.
Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified
Measure: Auditing of process or function
Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings
Improve: Implementation of corrective actions
Control: Monitoring and tracking progress
This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile.
Our Growth & Retention services include:
- Collections
- Loyalty and VOC
- Customer survey
- Consulting and research
- Customer insights
In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.
Our Serve stage services include:
Omni-channel customer support
- Cross-sell/Upsell
- Tech support
- Audits
- Billing management
- Field fulfilment services
We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
Our Market Research Capabilities include:
- Market research
- Business research
Our Analytics Capabilities include:
- Data management
- Business intelligence
- Data mining
- Bi-analytics consultancy
Testimonials
Offerings
Value Proposition
Why Conneqt?
We execute with best practice-aligned agile methodologies which enhance the maturity of your enterprise standard.
We design and implement disruptive digital technologies including robotic process automation and cognitive robotics that are capable of enhancing customer interactions and efficiencies.
We ensure faster velocity to learn quickly and reduce risk.
We maintain agility in progress with an iterative methodology.
