ConneqtCorpConneqtCorpConneqtCorp

Insurance

Deliver a consistently delightful customer experience, through the customer journey

Conneqt’s
Center of Excellence

The Indian insurance sector is fifteenth largest in the world with the gross premiums of USD 94.48 billion, expected to reach new heights by 2020, owing to the rising awareness,proliferation of distribution channels and innovative products.

 

The changing market dynamics and customer expectations are forcing insurers to add new levels of customizations. Insurers are seeking to transform their legacy businesses with data analytics and customer intelligence to drive profitability.

Conneqt, with its in-depth understanding of the insurance sector, acts as a strategic partner to transform critical processes, manage regulatory requirements and optimize costs for the insurers. We design innovative solutions and offer next-level services to equip the insurance industry exploit the emerging opportunities while leveraging advanced analytics to derive valuable insights.

Conneqt Advantage

No matter your industry or vertical, we have the knowledge and expertise to help you rise to the top! Here’s what makes us an excellent digital transformation partner. 

Unrivalled knowledge of Insurance Industry

Our experienced team of professionals has unrivalled knowledge of mission-critical business processes and we help the insurers compete in a rapidly changing customer-centric market.

Actionable Insights

We embed advanced analytics in client processes to enable insurance organizations derive actionable insights that identifies trends and opportunities for efficiency gains and profitable growth.

Digital Integration and innovative Customer Care Strategies

We collaborate with insurance clients to optimize their service journey via digital integration and innovative customer care strategies. We have engineered customer-focused programs that reduce effort and enhance policyholder satisfaction. We create personalized and effortless interactions for customers.

Sector Offerings

Transforming processes and improving results with our wide range of solutions. Here’s how we do it.

Life Insurance General Insurance Insurance Assistance Accolades
Sales/Customer Acquisition :
Sales Lead Ratio, Cost/Acquisition
 
Enquiry to Sales :
Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
 
Back Office :
DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
 
Order to Cash :
Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
 
CLM :
Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution HRSS
 
RPO :
Employee on-boarding, Employee Helpdesk, Collection, Reminder Calling, Follow up / Confirmation Calling , Field Pick up and collections, Collecting new or updated phone numbers
Sales/Customer Acquisition:
Sales Lead Ratio, Cost/Acquisition
 
Enquiry To Sales:
Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-Sell/Up-Sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
 
Back Office :
DMS, Physical Verification, KYC Verification, Proposal Processing, On Boarding DSO, WCR
 
Order To Cash :
Document Pick Up, Welcome Calling And Customer On Boarding Support, Online & Ecommerce Support
 
Renewals:
Premium Reminder Calling, Lapsed & Paid Up Policy Renewals, Auto Debit Failure Calling (ECS/SI), ECS/SI Conversion, Physical Skip Tracing, Electronic Payment Mandate
 
CLM:
Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution

Insurance Policy Renewal follow-up :
We provide complete, multi-level renewal management services with an unwavering focus on delivering tangible outcomes to our clients. We provide unparalleled services day in and day out to create ROI for our clients through renewal activities.

Insurance Assistance :
Auto-insurance industry is experiencing a multitude of challenges in a highly competitive market posed by demanding OEMs, Regulatory and statutory guidelines and ever-changing customer requirements. To retain customers, significant investment in resources and infrastructure is needed. In such a situation, efficiency can be gained by outsourcing these activities to a trusted service provider.

Vehicle Self-Inspection Support :
Our array of self-inspection services and innovative solutions enhance the decision making for our clients and help in driving revenues.

64VB Follow-Up :
Our 64VB follow-up services enable prompt support to Insurance companies. Our in-depth experience results in a significant reduction in costs.

Customer Acquisition :
While customer retention strongly affects the bottom lines for auto insurance players, new customers are essential to drive growth and build an edge over the competition. Conneqt helps clients control costs while attracting new customers through its end-to-end TPA customer acquisition services.

Conneqt won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private insurance companies in India in April 2018
 
We have been recognized as best Feet on Street Service Provider by one of the leading life insurance company based in India for collecting over 836.65 Cr in FY 17-18.

Life insurance

Sales/Customer Acquisition :
Sales Lead Ratio, Cost/Acquisition
Enquiry to Sales :
Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
Back Office :
DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
Order to Cash :
Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
CLM :
Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution HRSS
RPO :
Employee on-boarding, Employee Helpdesk, Collection, Reminder Calling, Follow up / Confirmation Calling , Field Pick up and collections, Collecting new or updated phone numbers

General Insurance

Sales/Customer Acquisition:
Sales Lead Ratio, Cost/Acquisition
Enquiry to Sales:
Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
Back Office :
DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
Order to Cash :
Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
Renewals:
Premium Reminder Calling, Lapsed & Paid Up Policy Renewals, Auto Debit Failure Calling (ECS/SI), ECS/SI Conversion, Physical Skip Tracing, Electronic Payment Mandate
CLM:
Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution

Insurance Assistance

Insurance Policy Renewal follow-up :
We provide complete, multi-level renewal management services with an unwavering focus on delivering tangible outcomes to our clients. We provide unparalleled services day in and day out to create ROI for our clients through renewal activities.
Insurance Assistance :
Auto-insurance industry is experiencing a multitude of challenges in a highly competitive market posed by demanding OEMs, Regulatory and statutory guidelines and ever-changing customer requirements. To retain customers, significant investment in resources and infrastructure is needed. In such a situation, efficiency can be gained by outsourcing these activities to a trusted service provider.
Vehicle Self-Inspection Support :
Our array of self-inspection services and innovative solutions enhance the decision making for our clients and help in driving revenues.
64VB Follow-Up :
Our 64VB follow-up services enable prompt support to Insurance companies. Our in-depth experience results in a significant reduction in costs.
Customer Acquisition :
While customer retention strongly affects the bottom lines for auto insurance players, new customers are essential to drive growth and build an edge over the competition. Conneqt helps clients control costs while attracting new customers through its end-to-end TPA customer acquisition services.

Accolades

Conneqt won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private insurance companies in India in April 2018
We have been recognized as best Feet on Street Service Provider by one of the leading life insurance company based in India for collecting over 836.65 Cr in FY 17-18.

Our Insurance Support System

Our Partner