Health Care
Deliver a consistently delightful customer experience, through the customer journey

Conneqt’s
Center of Excellence
Rising demands in technological advanced health services for an aging population are driving tremendous changes in the healthcare industry. Scientifically evolved new business models and processes are reflecting the changing novel trends that are governing the global healthcare value chain. In addition, health services are also evolving as individuals are seeking greater attention and implication in healthcare decisions that decide their wellbeing and call for an easier approach. Strict stipulations related to patient privacy, security, treatment, and payments are altering various processes.
With the immense knowledge of the healthcare domain and Business Process Management (BPM) expertise, we collaborate with healthcare organizations to help them maximum exploit on these unsettling trends and increase their market share. We validate healthcare companies to improve process efficiencies, deliver superior customer experience, balance costs and outperform business challenges
Conneqt Advantage
No matter your industry or vertical, we have the knowledge and expertise to help you rise to the top! Here’s what makes us an excellent digital transformation partner.
Deep domain experience and talent
Clients will have access to efficient expertise at the right time as we have a dedicated team of market research professionals.
Process expertise
We provide effective methodologies to improve patient satisfaction. Industries best practices and proprietary tools are used to reduce operational costs .With intensive marketing research and study we streamline processes and technology optimization. We offer end-to-end service delivery and feasible delivery formats through our global delivery centres.
Sector Offerings
Transforming processes and improving results with our wide range of solutions. Here’s how we do it.
New Member Services
TPA Services
Revenue Cycle Management
Claims Processing
Risk & Compliance Management
- Omni-channel capabilities
- Inquiries, Enrolment and Transitions
- Multi-channel support
- Member care support and Retention
- End-to-end member management solutions
- Inbound and Outbound sales
- Digital Services
- Patient communications (including Apps)
- Accounting
- Automation enablement
- Single point visibility into costs, Resources, Utilization, Billing and Revenues
- Pre-registration
- Discharge management
- Collecting patient balances
- Remittance processing
- Charge capture
- Claim Submission
- Medical cost management
- Document Management
- Data mining
- Member record updates
- Data entry/corrections
- Investigation and resolution
- Amount determination
- Claim adjustments/reporting
- Payment processing
- Correspondence management
- Audit support
- Overpayment reconciliation/recovery
- Advances risk/security assessment
- Compliance and consulting services
- Internal Audit best practises
- Process controls protecting vital patients information
New member services
Omni-channel capabilities
Inquiries, Enrolment and Transitions
Multi-channel support
Member care support and Retention
End-to-end member management solutions
Inbound and Outbound sales
TPA Services
Digital Services
Patient communications (including Apps)
Accounting
Automation enablement
Revenue Cycle Management
Single point visibility into costs, Resources, Utilization, Billing and Revenues
Pre-registration
Discharge management
Collecting patient balances
Remittance processing
Charge capture
Claim Submission
Claims Processing
Medical cost management
Document Management
Data mining
Member record updates
Data entry/corrections
Investigation and resolution
Amount determination
Claim adjustments/reporting
Payment processing
Correspondence management
Audit support
Overpayment reconciliation/recovery
Risk & Compliance management
Advances risk/security assessment
Compliance and consulting services
Internal Audit best practises
Process controls protecting vital patients information