Shared Services Digital Transformation Kit
Can you please elaborate on the concept of Shared services digital transformation tool kit?
A shared services digital transformation tool kit is fundamentally an intelligent technology orchestration to answer the questions such as first, can I quickly orchestrate our technology? I don’t have a long cycle time. I don’t have an extended delivery period. Second,can I use NLP, computer vision, power data extractors, and all this good stuff because we deal with much documentation? And how do I increase the quality of that? The third is rapid application deployment. That’s the new buzzword, but in simple English, it’s low code, no code fundamentally, which is probably building on the foundations of operational excellence and operations automation, and can we quickly create new workflows? Can wequickly automate processes? How do we promptly do that? The fourth part is how we train the bots, how do we help these bots mature for self- Learning from a machine learning perspective. The fifth is, it’s all end to end processes. The entire shared services are moving towards an end to end processes with digital insights. This will be an inside component, which helps to manage these processes more effectively and drive efficiency. And last but not least, how do I Real-Time monitor, drive compliance, and manage exception management.
Humans vs. Humanoids
Put some light on the upcoming digital trend, i.e., the coexistence of humans versus humanoids. It is the new normal, new reality of how humans and humanoids can coexist. Our digital workforce and human workforce can coexist. The key takeaway is what Judoka teaches us that is automation with the human touch. We’ll have to examine the Judoka production systems in a modern-day environment and see how humans and human beings can coexist
and how a seamless production system works beautifully, just like in our total production system itself. And it’s self-managed, self-correcting, high quality, and every time the end to end process is error-free, that’s where we are moving into a journey which will mature, where humans will learn to coexist with human beings. A fascinating thought from John Marino, the chief accounting officer of FedEx up, he says,”for me, robotic process, automation, analytics, advanced analytics, machine learning are three legs of the same stool. The combination of those technologies and the ability to
deliver them in an agile manner without lengthy lead times, extensive interface complexities create a tremendous opportunity to capitalize on some real significant efficiency gains in virtually every function. The big win for us is to liberate that time and move up the finance value chain that delivers better value.