The Audit framework serves two basic functions: It identifies both good practice and where practice needs to improve through a systematic approach to sampling files; and. It provides senior management with assurance as to the quality of our work.
To cater huge client expectations and to ensure smooth transition, Tata BSS initiated dedicated transition team in 2015, which is showing high performance. As transition, process started seeking client feedback, immediately post transition through Transition survey and started tracking on time compliance.
We collaborate with clients through BPM services that bring greater efficiency and cost savings through process re-engineering and Digitalization. Cognizant of fast changing consumer preferences, we also offer digital transformation services to help businesses in defining their digital growth strategy, conducting digital audits, deploying a Digital Maturity Model, social listening and social media benchmarking.
Regular reviews as per governance structure ensure that organizational success tracked at all levels and reported. Industry reports and benchmarking data collected also ensure that performance relative to competition also discussed. Conneqt is also a member of Nasscom and hence gets industry information.
Organizational learning achieved through improvement in processes and its documentation in the Knowledge Management portal. Employees are provided with requisite exposure to learn best practices, participation in external awards forums. Organizational and workforce learning is achieved through structured programs conducted by L&D function
Inputs for trainings taken through senior leaders and market requirements. Corporate and central functions ensure sharing of best practices across processes and locations. The best practices are been uploaded on the knowledge portal for future reference. Conneqt had also identified KM initiatives and encourages employees to champion these programs across the organisation.
Senior Leadership team promotes an environment of performance improvement through its Leadership system with a structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks. We constantly focus on identification of benchmarks/ comparatives for setting stretched targets. Improvement initiatives such as flightpath initiatives, Total operational performance (TOP) projects, process re-engineering, six sigma projects, cross functional teams etc. Regular reviews & creation of supporting organization structure demonstrates.
Service delivery of Products and Services should be designed as per best in class practices and client requirement end to end product and service delivery capabilities, business expansion through new age digital services like RPA, Omni channel, social media management etc. Increased customer satisfaction and wallet share.
Senior Leadership team promotes an environment of performance improvement through its Leadership system structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks of TBEM/ISO. SLT constantly focuses on identify cation of benchmarks/ comparatives for setting stretched targets. Improvement initiatives