Today digital technologies are completely re-defining the ways in which organizations serve their customers, manage operations, drive innovation, or support their human resources. The emerging digital and cloud technologies are enabling enterprises to enhance scalability and agility of their operating models, innovate at a rapid pace, reduce time to market and optimize costs by moving on-premise technologies to the cloud where you pay as you go.
Our Value Multiplier solutions provide the right mix of technology and talent to help organizations realize their strategic business goals and achieve positive business outcomes.
The business process re-engineering solutions at Conneqt enable businesses to redesign their core processes to attain dramatic improvements in cycle times, productivity and quality. We leverage our digital capabilities, technical know-how and domain expertise to rethink business processes.
As a leading CLM and BPM service provider, Conneqt partners with the clients on their transformation journey with the hands-on approach to consulting. Our unique consulting model allows clients across industries to realize favourable business outcomes, lowering the risk of change and hastening the benefits realization process.
Conneqt launched the Digital Academy to empower enterprises to build digital capabilities to accelerate their business performance. Our broad spectrum of learning interventions enables organizations and individuals to develop foundational to know-how and skillset on core agile and digital topics to drive sustained and measurable business impact.
Our “Digital-in-a-Box” services provide Digital Business Acceleration via packaged digital offerings such as e-wallets, Field Force Automation, Omni Cloud Channel, Social Media, Customer Experience Insights, Process Automation, and Cloud CRM. These services offer processes, toolkits, digital platforms and people-based interventions that help our clients to quickly adapt to the changing digital business scenarios.
No matter where you are in your digital journey, our cohesive strategy helps you achieve digital excellence much faster than your competition. The digital transformation practice at Conneqt offers you the right mix of industry and digital experience to elevate your business performance.
To transform the business and deliver business value, processes must be flexible as well as water-tight. At Conneqt we bring about process transformation through the unique operating model that involves outcome, platforms and ecosystem integration. We leverage the domain-driven, tech solutions to enhance revenue, avoid risks and reduce time to market.
Conneqt partners with the world’s leading organizations to reinvent and reimagine their business through our customer-centric collaborative ecosystem of people, platforms, and processes. We co-create new business models and infrastructure that embraces digital disruption while driving revenue growth.
We take customer experience to the next level to drive loyalty enabled by data-driven analytics, technology and deep domain expertise. Conneqt’ s services are tailored to suit the requirements of specific industry and business needs.
We deliver reliable, secure, and resilient services and ensure smart operations by leveraging next-generation technologies such as AI and automation.
We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeat and enhances Customer experience.
We, at Conneqt Business Solutions, with our rich business and customer experience, are well-equipped to help you attain customer Insights maturity and reap benefits from your data, in the form of smarter & high-yielding business decisions.
The consulting and research services from Conneqt offer a comprehensive view based on research that’s essential for developing business intelligence and overcoming market challenges.
Whether you would like to gauge how your product or service is performing or you wish to discover ways to better serve your customers, Conneqt’s customer satisfaction surveys are the answer. These surveys can help you gain significant insight into how to grow your business and acquire new customers.
Our in-depth understanding of customer needs and wants through VOC surveys, enables clients to implement powerful strategies to build meaningful customer relations, drive loyalty and deliver superior customer experience.
Conneqt offers a complete range of collections services along with contact center solutions to meet the diverse needs of our clients. We take care of your customer experience and their payment obligations while taking care of your business.
We, at Conneqt Business Solutions, have the domain expertise and the capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
Through welcome calling, we build a series of meaningful interactions with the customers to cultivate long-lasting and valuable relationships.
Our order management activation services help clients in addressing the challenges posed during order-to-activate processes. Our services and solutions focus on customer experience, cash flow or revenue management and cost reductions.
We offer prompt and smooth billing management services to our clients across industries while helping them save on staffing and operational expenditures. Moreover, we provide comprehensive reports to clients to help them gain complete visibility into the business that includes sales, product reach and revenue information.
We leverage our outside-in audit methodology to arrest leakages, reduces repeat and enhances Customer experience. The audits also help in driving process improvement.
Our highly skilled technical support team enables you to address technical issues ranging from standard queries to complex problems that require more sophisticated troubleshooting. We provide the right people, processes and technology to make your journey safer, simpler and faster.
Through cross-selling, we convince the customers to purchase additional products and in upselling we persuade customers to upgrade to an expensive model, or additional warranties or features. Our services result in significant growth in revenues.
As a specialized CLM service provider, Conneqt Business Solutions offers seamless Omnichannel services aimed at enabling its clients to communicate with customers in a consistent, unified voice across touchpoints. This helps enhance customer affinity towards the brand, giving the customer more reasons to stay with the brand.
We activate, scale, and operate marketing programs which deliver marketing-led growth and increased impact. Conneqt’s marketing operations services span across content, social media, analytics, campaigns and e-commerce. We drive efficiency and effectiveness from the clients marketing investments to help them demonstrate both top-line and bottom-line results.
The sales operations services from Conneqt help drive revenue growth by reducing the time reps spend on transactional activities, speed up the sales process and improve customer experience. We focus on process re-engineering and automation to dramatically reduce the cost of sales.
We help our clients increase effectiveness across their business functions by helping them acquire customers by generating more qualified leads, follow up on those leads, run various campaigns to generate leads, and convert those leads into business orders to help amplify your sales.
Our multi-channel digital marketing services and solutions help you reach your customers on their preferred channels with speed, precision and at scale. We implement a single strategy across multiple channels (email, website, SMS, mobile app, etc.) to get your message in front of the right person at the right time.
Being compliant with all statutory legislations, we help you arrest rising NPAs through recoveries using a good mix of field and voice based services. We take end-to-end ownership of your collections while ensuring seamless data transfer from field to contact center.
Our success rate has made us a leader in the field collections services. Our deep geographical coverage across 600+ FOS locations in India, evolved governance model, fraud contentment unit ensures our performance matches up to your field collection requirements.
Our Field Force Automation Technology, ‘Field Conneqt’ enables the online performance monitoring of our field team. It makes the process more efficient, ensuring the right engineer arrives at the right place at the right time to enable a faster and more professional service to customers. The tool reduces operational costs, increases productivity, increases opportunities to cross-sell or up-sell and enhances customer service.
The skip tracing tool enables us to identify customers who are non-contactable or not available on the available address and contact numbers. This tool is a very impactful and strong and significantly improves the outcomes and productivity. The entire process of skip tracing is controlled and compliance driven.
Our next-generation collections model is enabled by disruptive technologies such as advanced analytics, artificial intelligence and machine learning. These innovative technologies are completely transforming collections operations, helping to improve performance at lower cost. Better customer-segmentation and more effective contact strategies are helping improve overall collections performance.
Our voice- based collection services combine our extensive industry experience, proprietary platforms and perfect outsourcing model to drive revenue and productivity.
Through highly trained resources, comprehensive strategies and innovative technology, we offer effective voice-based collections solutions to meet your company goals and transform
Our Data Quality Management Services (DQMS) enable businesses to cleans the data and monitor their quality on an ongoing basis, to help turn your data into reliable information. Our end-to-end data enrichment tools help you understand your data, analyse it continually, cleanse, standardise and match data as well as maintain data lineage.
We help our clients improve their existing FP&A processes by improving the cycle time, reducing the level of detail to help an organization focus on planning that matters. Our services help free up your time so that you can focus on driving your business forward.
Conneqt’s dedicated Fixed Asset Accounting Services team provides a complete range of services to help organizations drive return on investment, tax savings and compliance. We help in managing your long-term fixed assets strategically focusing on tax treatments to impact your bottom line significantly.
Conneqt’s multi-disciplinary Treasury and Tax Services team helps in responding to evolving tax regulations and increased scrutiny by tax administrations across the globe. Also, we help manage the complex tax implications associated with the day-to-day treasury transactions. Our team of professionals help your tax function add significant value when navigating through these challenges.
Conneqt’s financial close and reporting optimization help the clients to enhance quality, reduce the cost and improve the timelines. Gain timely, accurate intelligence while improving visibility with our data-driven process expertise.
Benefit from Conneqt’s end-to-end support for your accounting activities while simplifying business processes to enhance operational efficiencies. Our team provides accounting and financial reporting advice on a wide range of transactions and events, including adherence to compliance with country-specific regulations.
Simplify payables, cut savings erosion, improve discount capture, enhance supplier experience and bolster vendor compliance, with our comprehensive procure-to-pay outsourcing services.
Conneqt’s end-to-end O2C or OTC (Order-to-cash) services support the complete customer-to- cash lifecycle, reducing operating costs and driving improved working capital performance. We employ step-by-step methodologies to better identify opportunities for process improvement with measurable business outcomes.
Our RPO services create a strategic business advantage for our clients by sourcing qualified, full-time employees more rapidly, while keeping the cost, risk and operational complexity to the minimum. Through Recruitment Process Outsourcing we become an extension of your talent acquisition team, managing a part of or complete talent acquisition cycle.
Conneqt is one of the leading Retiral Benefit System/Central Trust Fund System partners for companies in India. We align your schemes in RBS/CTFS with our expertise to enable your company to simplify complex challenges to provide better social security to your employees
The pay policies, procedures and processes can change frequently and may be often complex. Conneqt’s employee administration and support services help you provide value and drive measurable results while eliminating your administration and support desk headaches. Our services are flexible and can be customized to meet the specific needs of your organization.
At Conneqt, our skilled team covers the entire spectrum of the employee lifecycle – from hire to retire – to exceed your business objectives, improve employee experience and mitigate any possible risks. We utilize evolving digital technologies to deliver true end-to-end employee management solutions ensuring flexibility, quality and efficiency for the businesses we partner with.
Conneqt’s comprehensive payroll and statutory compliance services enable clients to optimize costs, improve compliance, drive efficiencies and focus on their core business. Our payroll specialists offer you unparalleled subject-matter expertise in provide accurate support to your employee’s payroll while helping you save time.
We provide complete, multi-level renewal management services with an unwavering focus on delivering tangible outcomes to our clients. We provide unparalleled services day in and day out to create ROI for our clients through renewal activities.
Auto-insurance industry is experiencing a multitude of challenges in a highly competitive market posed by demanding OEMs, Regulatory and statutory guidelines and ever-changing customer requirements. To retain customers, significant investment in resources and infrastructure is needed. In such a situation, efficiency can be gained by outsourcing these activities to a trusted service provider.
Our array of self-inspection services and innovative solutions enhance the decision making for our clients and help in driving revenues.
Our 64VB follow-up services enable prompt support to Insurance companies. Our in-depth experience results in a significant reduction in costs.
While customer retention strongly affects the bottom lines for auto insurance players, new customers are essential to drive growth and build an edge over the competition. Conneqt helps clients control costs while attracting new customers through its end-to-end TPA customer acquisition services.
Today’s customers expect businesses to provide meaningful, relevant and personalized interactions. Businesses can leverage communication APIs that enable contextual communications to make the communications relevant in today’s Omni-channel world.
Quality assurance and testing services need to balance cost, quality and speed in driving your transformation agenda. Conneqt makes it easier for testers to strike the right balance by delivering best- in-class customer experience.
Managed Services from Conneqt, help in simplifying IT operations, improve service quality, increase user satisfaction and reduce operating costs.
At Conneqt we deliver deep domain services across various industries leveraging standard and custom-built proprietary platforms. Our platform-based services are crafted to attain greater scale, flexibility, standardization and reduce costs.
Conneqt helps organizations to rapidly launch and manage intelligent and connected applications that reduce costs and deliver superior user experience.
At Conneqt Business Solutions Ltd., we have adopted the Tata Business Excellence Model (TBEM) that acts as a framework to help companies achieve excellence in business performance. The Model based on the Malcolm Balridge National Quality Award of the United States of America.
The TBEM framework helps in strengthening our competitiveness in the global market with the three important roles
1. It helps in improving organizational capabilities, practices, and results
2. It helps in guiding organizational planning and identifying opportunities to learn
3. It facilitates communication and sharing of organizational best practices
The Audit framework serves two basic functions: It identifies both good practice and where practice needs to improve through a systematic approach to sampling files; and. It provides senior management with assurance as to the quality of our work.
To cater huge client expectations and to ensure smooth transition, Tata BSS initiated dedicated transition team in 2015, which is showing high performance. As transition, process started seeking client feedback, immediately post transition through Transition survey and started tracking on time compliance.
We collaborate with clients through BPM services that bring greater efficiency and cost savings through process re-engineering and Digitalization. Cognizant of fast changing consumer preferences, we also offer digital transformation services to help businesses in defining their digital growth strategy, conducting digital audits, deploying a Digital Maturity Model, social listening and social media benchmarking.
Regular reviews as per governance structure ensure that organizational success tracked at all levels and reported. Industry reports and benchmarking data collected also ensure that performance relative to competition also discussed. Conneqt is also a member of Nasscom and hence gets industry information.
Organizational learning achieved through improvement in processes and its documentation in the Knowledge Management portal. Employees are provided with requisite exposure to learn best practices, participation in external awards forums. Organizational and workforce learning is achieved through structured programs conducted by L&D function
Inputs for trainings taken through senior leaders and market requirements. Corporate and central functions ensure sharing of best practices across processes and locations. The best practices are been uploaded on the knowledge portal for future reference. Conneqt had also identified KM initiatives and encourages employees to champion these programs across the organisation.
Senior Leadership team promotes an environment of performance improvement through its Leadership system with a structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks. We constantly focus on identification of benchmarks/ comparatives for setting stretched targets. Improvement initiatives such as flightpath initiatives, Total operational performance (TOP) projects, process re-engineering, six sigma projects, cross functional teams etc. Regular reviews & creation of supporting organization structure demonstrates.
Service delivery of Products and Services should be designed as per best in class practices and client requirement end to end product and service delivery capabilities, business expansion through new age digital services like RPA, Omni channel, social media management etc. Increased customer satisfaction and wallet share.
Senior Leadership team promotes an environment of performance improvement through its Leadership system structured governance including monthly and quarterly reviews with steering committee and Quality Management structure using frameworks of TBEM/ISO. SLT constantly focuses on identify cation of benchmarks/ comparatives for setting stretched targets. Improvement initiatives
Digital Consulting, Business Intelligence and Analytics, Social Media Management, CRM Solutions, Digital Transformation, Digital Process Automation, and other digital solutions all present unique opportunities for customer insight and new growth avenues.
Conneqt’s digital and technology services and solutions enable you to transform your business by employing next-gen digital technologies. We help you wade through the maze of device proliferation and use data to drive an efficient workforce and deliver superior customer experience. Our digital and technology strategies, help you outpace competition in the present era of digital disruption.
- Our on-premise and cloud enabled CRM solutions empower businesses to offer:
- Exceptional customer experience
- Drive customer loyalty
- Revenue growth.
Our Comprehensive Customer Experience in a Box Solution helps drive customer satisfaction and agent productivity by offering Omni-channel support & Right mix of in-house/outsourced/WFH agents
- Superior Solution – An optimal blended-agent industry-leading technology solution
- Technology Flexibility – Easy to self-administer platform with the ability to make real-time changes in your environment
AI-enabled digital marketing helps bridge the divide between what customers expect and what they get. We drive the best customer experience for the leading brands while fuelling growth by reaching out and engaging with the customers via digital channels.
Natural language processing (NLP) is a branch of AI that helps computers understand, interpret & manipulate human language.
- AI-powered NLP, allows Chatbots/Voicebots to mimic human conversation.
- They can identify the underlying intent behind the text and then respond appropriately.
- Bots with NLP can self-learn from past conversations and get better at tasks at hand.
- Rapid application development at Conneqt, helps companies to gear up for change via new skills, technologies and ways of working.
- We swiftly prototype and deliver software to enable you to enter new markets and reach new customers.
Service Quality Automation offering enables companies to ensure service quality of voice interactions with customers through automated Speech Analytics. It’s a comprehensive, automated, analytics-based solution that lets you understand your customer interactions & draw insights from them.
Business Process as a Service (BPaaS) DPA solutions for the BFSI domain consists of RPA, Workflows, Data Science & Analytics enabling client to fuel their digital transformation.
It’s necessary to understand the complete customer journey to:
- Streamline & Automate processes
- Deliver Data Analytics & Insights
These enable financial institutions to make informed decisions – with speed and accuracy that results in profitable growth and low risk to offer customized service to the customers.
Our managed services model offers end-to-end BPM solutions across Loan Lifecycle to unlock highest operational potential and reduce costs.
We leverage technology, processes & expertise to augment processes & systems to drive results.
Our tailored solution for horizontal/vertical business processes can be delivered via web-delivery or cloud hosting to enable businesses in achieving their business objectives
Conneqt uses a blend of technology and domain expertise to optimize processes across the entire loan lifecycle or targets specific functions within operations such as:
- Loan servicing
Digital Process Automation (DPA) is the set of activities aimed at transforming a process from operating in a legacy way (manual task distribution, tracking & processing) into the digital process by leveraging digital workflow to drive end-to-end process execution.
- Our Field Force Automation Technology, ‘Field Conneqt’ enables the online performance monitoring of our field team.
- It ensures the right engineer arrives at the right place at the right time to enable a faster and more professional service to customers.
Robotic Process Automation CoE allows businesses to automate mundane tasks and make processes faster, more efficient, and have fewer errors. It is ideally meant to provide critical services through a high-performing operation model. RPA uses a combination of user interface interaction and descriptor technologies and DPA helps in automating the processes to improve customer experience.
- We address your biggest challenges with the solutions that unlock the potential in all forms of data:
- We help derive valuable insights leveraging the transformative power of cloud and cognitive technologies that empower you to uncover and capture growth.
- Data Science & Analytics as a Service practice brings in latest leading business-consulting skills in data science techniques to build models and solutions. Organizations need to redefine their application of analytics. AI needs to be:
- Engineered to scale
- Rapid experimentation
- Derive value to attract and retain customers.
MIS Automation and Reporting as a Service is for companies, which want to be a data-driven and agile in nature. Enterprises can leverage 100% relevant data to realize profound and long-lasting business values
- Business Process Re-engineering (BPR) is re-thinking, restructuring & redesigning processes to reduce costs, improve quality, speed & service.
- It helps identify gaps in your organization processes, seeks to enhance them by incorporating technology & automation to give your business an edge.
As companies continue on their growth trajectory, they rely on their existing processes to reduce costs, improve margins and offer the best possible experience for their customers & employees.
- Optimize cost to serve
- Aid leaders in decision making to identify revenue growth opportunities
- Establish better process control for sustained, long-term & desired business results
The Digital CX Innovation and Incubation Lab at Conneqt is an advanced environment to incubate new ideas, learning and innovative solutions crafted by data scientists as well as solution experts leveraging emerging technologies like machine learning, artificial intelligence, etc. The CX innovation and innovation lab let’s digital experts explore new technologies, develop rapid prototypes and create a reference architecture for rapid deployment to help address customer pain points and deliver transformative industry outcomes.
Conneqt’s CFO Cockpit is an AI-enabled Digital Nervous System (DNS), CFO – decision improvement platform that address the last mile decision-making gaps that exist despite best people, processes, and systems.
Correlates micro-level performance indicators and variation with macro-level decision making and impact to deliver faster, better & result -oriented improvements & transformation
Recruitment process management services and solution increases recruiter efficiency to enable HR to improve and accelerate people’s impact on the business. It automatically predicts the best suited candidates who are most likely to succeed in an organization through robotic automation & varied skill-based assessments.
Build, Operate and Transform is a model in Shared Services used for designing processes and operating Back Office/Middle Office services and F&A
Shared Services is a model for effective and efficient delivery of all non-core business activities to any business division/partner.
- Lifting and shifting (Transitioning) of shared business processes from Offshore or near shore
- Once transitioned, stabilizing to ensure consistency in performance
- Once stabilized, optimizing and transforming by involving digital footprints
F&A Shared Services help improve operational capacity, standardize processes, rationalise metrics and derive cost benefits to transform a FAO SSC into a Centre of Excellence through curated Process Improvement framework.
- Conneqt’s customized tech enabled third party assurance services bring in more knowledge, accountability and savings to your claims process.
- We keep you completely up-to-date with customized reports providing real-time access to your claim status.
- Conneqt is amongst the leading Retiral Benefit System/Central Trust Fund System partner for companies in India.
- We align your schemes in RBS/CTFS with our digital expertise to enable your company to simplify complex challenges to provide better social security to your employees.
- Simplify your IT support management with Conneqt’s IT outsourcing and IT service management services that help improve availability, resolve issues quickly and reduce outages.
- We offer proactive, reactive, offshore and remote support across the IT environment.
- Conneqt delivers uncompromised quality through complete automation of the testing process.
- We help organizations to reenergize their core while driving productivity, optimal value and efficiency.