SSC Optimization & Transformation
We harness technology to streamline your complex business processes, optimize operating costs and deliver superior customer service
Shared Services is a model for eﬀective and eﬃcient delivery of all non-core business activities to any business division/partner/units IT, HR, F&D, Help Desks, Data centre, and PMO
Business Pain Points
- How to reduce the cost and serve the customer with improved Customer Experience?
- How to focus on core business processes and not get distracted with mundane time-consuming processes?
- How to mitigate the risk of poor performance?
Conneqt’s Solution Offerings
- Transition – Lift & Shift
- Stabilization – improve consistency
- Optimization – improve process & KPI optimization
- Transformation – transform to digitization/partial process automation
- Implementation consulting with handholding for business benefit realisation.
- Process Optimisation, before investment in Technology.
- Specialist in maximising ROI on the investments already made on Technology.
- Reduction in cost to serve
- Transition – 10% to 30%
- Stabilization and Optimization – 10% to 30%
- Transformation – 30% to 50%
- TAT reduction
- Stabilization & Optimization – 20% to 30%
- Transformation – more than 50%
- Enhance accuracy of prediction/forecast by 10 to 25%
- Error-free transactions, Nil customer complaints
- Nil regulatory breaches
- Agile methodology