CS/CX in a Box

Comprehensive Solution for Customer Service In One Package

Conneqt’s CS-In-A-Box offering enables companies to quickly roll out WFH enabled Customer Service solutions, aligning with business requirements at lower costs.

It’s a comprehensive solution designed to address the various facades of Customer Service in a single package.

Business Pain Points

  • Service Channels operating in Silos
  • High AHT due to Agents toggling between multiple systems
  • Difficult to implement in a WFH scenario
  • Difficult to scale up across channels
  • Inadequate governance mechanism, esp. in WFH scenario

Conneqt Advantage

  • Omni Channel CCT Platform
  • Inbound/Outbound Voice
  • Dialer (Predictive, Preview, Progressive, Manual Modes)
  • Chat & Email
  • WhatsApp & Social Media
  • Inbuilt Basic Hit Screen
  • Integrated QA Module
  • Integration with Client CRM Possible
  • Desktop based or Mobile App based Solution supported
  • Voice calls over Internet or PSTN
  • On-premise, Cloud or Hybrid Deployment
  • Time to Deploy
    2 to 4 weeks
  • Fasten Go Market Time by 60%
  • Single Solution For All Customer Service Needs
  • Flexible Access Mechanism & Can Work With Minimum Infra
  • WFH-Enabled Out Of The Box
  • Flexible Deployment Models
  • Single Integrated Platform
  • Omni Channel Journey Orchestration & Management
  • Omni Channel Multimodal Self-Service
  • Real-Time Omni Channel SLA Management
  • Robust Monitoring & Governance Mechanism

how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”

Annual Partner Excellence Award
, Beachbody @ California

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