NLP Powered AI
REVOLUTIONIZE CUSTOMER EXPERIENCE WITH NLP-POWERED BOTS
Conneqt’s NLP-powered Chat/Voice Bots provide 24 by 7 customer assistance, boost business outcomes and deliver exceptional customer experience at lower operational cost.
- The modern customers expect quick response, rapid resolution, with intuitive interfaces with little or no effort.
- Fortunately, conversational interfaces like chatbot/voicebot are available to engage customers effectively and provide them with a dynamic and rich user experience environment.
- Chatbots or Voice bots are fast, efficient and capable of handling huge volumes of cases and data and find application in customer service, request routing or information gathering.
The chatbot market size is expected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 29.7%.
Business Pain Points
- Enterprises are challenged to provide their people with sophisticated natural language understanding applications that meet their expectations
- Optimize customer service helpdesk, make it more efficient & reduce operational cost
- Majority of calls that reach Human Agents via Voice Helpline are for routine questions & repetitive FAQs that do not require any specialized skill for the Agent to answer
- Deliver instant, personalized, 24/7 support to answer customer queries
According to Gartner, by 2023 over 40% of customer interactions will be automated through AI & ML (machine learning).
What is NLP Powered AI?
Natural language processing (NLP) is a branch of AI that helps computers understand, interpret & manipulate human language.
- AI-powered NLP, allows chatbots/voicebots to mimic human conversation
- They can identify the underlying intent behind the text and then respond appropriately
- Bots with NLP can self-learn from past conversations and get better at tasks at hand
Conneqt’s Chatbot As a Service
- Our Chatbot as a Service offering enables you to provide a better customer experience quickly with an initial set of capabilities such as answering FAQs, collecting feedback and more.
- Build a PoC (proof of concept) quickly
- Clients can rapidly view an initial Chatbot PoC and then build upon the features, based on their further specific business requirements.
Experience the Conneqt Advantage
- At Conneqt, we combine the best of machine and human learning to deliver a high-tech customer experience by keeping your customers at the heart of our solutions
- Our models are designed to understand the holistic business need of your company, allowing you to attain your goals rapidly & efficiently
- Chatbots are proving to be a promising agents that can provide 24*7 support while reducing the overall operational cost
- Additionally, AI-powered chatbots provide benefits, such as automation of repetitive tasks leading to increased process efficiency, delivery of support in multiple languages, and provision of better self-service experiences.
- In depth industry experience and domain specific expertise reduce the time to market and go-live significantly
- Vast libraries of domain specific intent libraries available
- Try before you buy option available
The underlying technologies include:
- Artificial intelligence (AI)
- Natural language processing (NLP)
- Machine Learning (ML)
Time to Deploy
2 to 3 weeks
The host of benefits offered by our NLP powered bots include:
- Enhanced customer experience, lower customer effort that saves time
- Consistent response delivered without any human errors
- Improved agent productivity & agents empowered to focus on higher-value transactions
- Better management & assignment of human agents based on the priority settings
- 24/7 availability
- Multi-language support
- Helpdesk with zero-waiting time
- Improved user engagements
- Target a wider audience
- Get valuable feedback