Service Quality Automation

Automated Solution to Ensure Service Quality

Conneqt’s Service Quality Automation offering enables companies to ensure service quality of voice interactions with customers through automated Speech Analytics.

It’s a comprehensive, automated, analytics-based solution that lets you understand your customer interactions & draw insights from them.

Business Pain Points

  • Quality audits not able to cover 100% of the calls
  • Manual monitoring and analysis practices are:
    • Time intensive
    • Resource limited
    • Difficult to identify coach-worthy calls
    • Prohibits complete review and analysis of performance
    • Lacks the ability to benchmark performance and measure KPIs consistently
    • Inadequate and statistically invalid sample sets

Conneqt’s Solution Offering

  • Automated Call Scoring
  • Call Transcription
  • Keyword Spotting
  • Competition Analysis
  • Voice of Customer
  • Script Adherence
  • Agent Performance Insights
  • Cross-sell/Up-Sell Opportunities
  • Sentiment Analysis
  • Real-time Speech Analytics
  • Time to Deploy:
    4 to 8 weeks

Conneqt Advantage

  • 100% Coverage Of Calls for QA
  • Automated Call Scoring
  • No Human Involvement In The Call Scoring
  • Configurable KPIs for Insights as per Business Scenario
  • Flexible Deployment Models
  • Significant Increase in Compliance Monitoring (usually sub 2% increases to 100%)
  • Reduction and/or Redeployment of QA Staff (Cost Benefits)
  • Triage of Issues to Hand on To QA Staff for Detailed Analysis (Productivity Benefits)
  • Reduction of Compliance Breach Risk
  • Agent Productivity Improvement Due to Better Coaching
  • Improved CSAT Due to Better & Complete Monitoring Of Calls

how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”

Congratulations from Beachbody to the team of Conneqtcorp
Annual Partner Excellence Award
, Beachbody @ California

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