CS/CX in a Box

Comprehensive Solution for Customer Service In One Package

Conneqt’s CS-In-A-Box offering enables companies to quickly roll out WFH enabled Customer Service solutions, aligning with business requirements at lower costs.

It’s a comprehensive solution designed to address the various facades of Customer Service in a single package.

Business Pain Points

  • Service Channels operating in Silos
  • High AHT due to Agents toggling between multiple systems
  • Difficult to implement in a WFH scenario
  • Difficult to scale up across channels
  • Inadequate governance mechanism, esp. in WFH scenario

Conneqt Advantage

  • Omni Channel CCT Platform
  • Inbound/Outbound Voice
  • Dialer (Predictive, Preview, Progressive, Manual Modes)
  • Chat & Email
  • WhatsApp & Social Media
  • Inbuilt Basic Hit Screen
  • Integrated QA Module
  • Integration with Client CRM Possible
  • Desktop based or Mobile App based Solution supported
  • Voice calls over Internet or PSTN
  • On-premise, Cloud or Hybrid Deployment
  • Time to Deploy
    2 to 4 weeks
  • Fasten Go Market Time by 60%
  • Single Solution For All Customer Service Needs
  • Flexible Access Mechanism & Can Work With Minimum Infra
  • WFH-Enabled Out Of The Box
  • Flexible Deployment Models
  • Single Integrated Platform
  • Omni Channel Journey Orchestration & Management
  • Omni Channel Multimodal Self-Service
  • Real-Time Omni Channel SLA Management
  • Robust Monitoring & Governance Mechanism

how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”

Congratulations from Beachbody to the team of Conneqtcorp
Annual Partner Excellence Award
, Beachbody @ California

Looking to win customer experience game ?