CS/CX in a Box
Comprehensive Solution for Customer Service In One Package
Conneqt’s CS-In-A-Box offering enables companies to quickly roll out WFH enabled Customer Service solutions, aligning with business requirements at lower costs.
It’s a comprehensive solution designed to address the various facades of Customer Service in a single package.
Business Pain Points
- Service Channels operating in Silos
- High AHT due to Agents toggling between multiple systems
- Difficult to implement in a WFH scenario
- Difficult to scale up across channels
- Inadequate governance mechanism, esp. in WFH scenario
Conneqt Advantage
- Omni Channel CCT Platform
- Inbound/Outbound Voice
- Dialer (Predictive, Preview, Progressive, Manual Modes)
- Chat & Email
- WhatsApp & Social Media
- Inbuilt Basic Hit Screen
- Integrated QA Module
- Integration with Client CRM Possible
- Desktop based or Mobile App based Solution supported
- Voice calls over Internet or PSTN
- On-premise, Cloud or Hybrid Deployment
- Time to Deploy
2 to 4 weeks
- Fasten Go Market Time by 60%
- Single Solution For All Customer Service Needs
- Flexible Access Mechanism & Can Work With Minimum Infra
- WFH-Enabled Out Of The Box
- Flexible Deployment Models
- Single Integrated Platform
- Omni Channel Journey Orchestration & Management
- Omni Channel Multimodal Self-Service
- Real-Time Omni Channel SLA Management
- Robust Monitoring & Governance Mechanism
how can we help you?
Contact us at the Consulting WP office nearest to you or submit a business inquiry online.
