How Chatbots & Intelligent BPO Are Enhancing Customer Experience in Retail Industry

Check out this article penned by our CEO Mr. Neeraj Tandon on “HOW CHATBOTS & INTELLIGENT BPO ARE ENHANCING CUSTOMER EXPERIENCE IN RETAIL INDUSTRY” published by Indian Retailer on the 26th of October. This article covers many interesting aspects on “ The rise of intelligent BPOs is helping retailers tackle newer challenges of rising transaction volume, business complexity, and the need for personalized instant services.” on

  • How is AI Improving Customer Purchase Experience?
  • How is AI improving customer service and agent productivity?
  • Deriving Business Value

Please find the link below to read through the article:


#AI #ArtificialIntelligence #NLP #CX #Chatbots

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