Genesys CX Tour India

The Significance of CX in the New Normal

Today, customer expectations are at an all-time high and ensuring your business meets these expectations is of prime importance. And one way to ensure you meet customer expectations across multiple touchpoints is by leveraging CX Analytics.

CX Analytics reduces customer churn and improves customer satisfaction and retention. It also helps you identify product/service improvement opportunities. Additionally, CX Analytics enables you to segment your customers and understand user behaviour to create better, actionable strategies to engage customers and make them happy.

 

Genesys CX Tour India

Genesys India conducted a CX Tour across multiple cities in India to gain insights into the future of the contact centre. Our Deputy CEO, Naozer Dalal, was a panellist at the Mumbai leg of the tour.

His speech “Delivering Transformation Through a Shared Vision” touched upon subjects including Conneqt’s CX solutions, omnichannel experiences, NextGen technologies, the role of AI and much more.

Our Speakers

Naozer Dalal

Deputy CEO

Conneqt Business Solutions

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