360-Degree Omni-channel Customer Experience Solutions for NBFCs
Conneqt’s operational model works with 360-degree customer intelligence coupled with omni-channel customer engagement that puts the customer first, every time.
The Non-banking Financial Companies (NBFCs) today are dealing with rigorous regulatory scrutiny, market volatility and increasing operating costs. On the other hand, changing customer expectations are driving NBFCs to embark on a large-scale digital transformation as a part of their growth strategy. As a response to changing market dynamics, enterprises must take an outside-in, customer centric view to help design and define new business priorities. As digital powered business models disrupt the BFSI industry, the C-suite executives of major NBFCs are redrawing their processes in line with new digitally enabled possibilities and turning to their technology partners for assistance. This is where Conneqt can help. We provide an ecosystem conductive to business transformation. Our operational model works with 360-degree customer intelligence coupled with omni-channel customer engagement that puts the customer first, every time. Backed by our technical proficiency, domain expertise and knowledge of regulatory norms and risk prevention guidelines, we help the companies stay competitive, agile, improve customer centricity, bolster compliance and accelerate growth and profitability.
Experience theConneqt Advantage
Our industry specialists in the NBFC domain provide comprehensive, integrated solutions to the clients. Our breadth of services and industry knowledge enables us to understand the unique business needs of each client.
End-to-end BPM services
Our BPM services span the complete customer lifecycle from inbound sales to customer care, from lead generation to complaints handling and from collections to loan origination.
With the help of advanced analytics we enable the NBFCs to deep dive into the customer data and derive valuable insights to enhance customer experience.
We implement robotic process automation solutions to improve process efficiency, enhance operational excellence and increase productivity.
Our robust delivery models act as transformation levers to provide our clients with the flexibility to rapidly scale teams up or down, ensure high quality services and improve the time to market radically.