Shipping and Logistics

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A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”
Annual Partner Excellence Award
, Beachbody @ California

The major challenges towards profitability in the shipping and logistics industry is to balance falling margins and high costs. Unstable economic environment and increased security ordinance makes it difficult for companies to sustain. Therefore, in order to make companies more efficient cost optimization, supply chain processes and customer focus, are some of the major criteria’s of shipping and logistics firms.

Conneqt understands the implications of the shipping and logistics industries and offers Business Process Management (BPM) services to enable clients to optimize costs and provide profitable solutions. We serve clients in all segments of freight and logistics —, road (trucking), air express, rail express, ocean freight forwarders and non-vessel owning common carriers (NVOCC), and third party logistics (3PL) firms.

Sector Offerings

Shipping companies need to constantly update their operating environments and management capabilities. They are forced to operate in a climate preoccupied in regulatory compliance and ever-changing security. In addition to the growing competition, the shipping industry has continuously strived to create opportunities to, reduce costs, improve profitability, optimize revenues, and elevate customer experience. In such a scenario, finding an experienced partner is a challenge all by itself.

Conneqt’ s Business Process Management (BPM) solutions help leading global shipping companies to elevate the value of their company, besides improving profitability and productivity.

Conneqt’ s Advantage

Conneqt has extensive domain knowledge and rich experience in delivering services to some of the leading companies in the shipping industry. We assist companies in their core operations such as Research and Analytics (R&A) Finance and Accounting (F&A) and customer service.

Services:

Research

  • Shared Services
  • Business Research
  • Market Research
  • Financial Research

Analytics

  • Data Management, MIS and Reporting
  • CRM Analytics
  • Risk Analytics
  • Customer Analytics

Others

  • Document Processing
  • Workflow and Indexing

Shipping

  • Contract Management
  • Import Manifests
  • Sailing Schedules
  • Tariff Maintenance
  • Export Documentation
  • Equipment Control
  • Terminal Operations
  • Transhipment
  • Freight Bill Processing & Audit
  • Customs Document Set Indexing & Labelling
  • Bill of Lading Processing & Consolidation

Finance and Accounting

  • Financial Planning and Analysis
  • Record-to-Report
  • Procure-to-Pay
  • Order-to-Cash

Business Technology

  • Business Intelligence and Analytical Tools
  • Enterprise Resource Planning
  • Industry-specific Platform Development

Customer Care

  • Sales
  • Customer Services
  • Early-late Stage Collections
  • Complaint Resolution

Procurement, Human Resources Administration

  • Payroll Services
  • Supply Research and Analysis
  • Sourcing Support and Administration

Traditional freight forwarders and Non-vessel Operating Common Carriers (NVOCC) are working to adopt advanced technologies to face the market competition along with start-ups. The focus is on improved processes and newer technologies such as cloud computing and Business Process as a Service (BPaaS) to meet the ever-changing expectations of customers, who expects continuous visibility into their shipments. The industry is also undergoing a consolidation as freight forwarders and NVOCCs are expanding into emerging markets, filled with competitive environment. An experienced partner is the need of the hour for such market scenario and competition who can increase profit margins by satisfying customer expectations.

Conneqt’s Business Process management (BPM) solutions enable freight forwarders and NVOCCs to deliver their competitive capabilities at low cost margins. We develop flexible solutions by our domain knowledge, analytical and technological capabilities that enables our clients to understand and deliver according to the changing customer behaviour.

Conneqt Advantage

Conneqt is an experienced global leader in delivering complex processes across the world. We offer offshore, onshore and near-shore support in multiple languages through our delivery centres that work efficiently. We provide industry-focused solutions to strengthen our clients to increase their revenues and profit margin with customer as their primary concern.

Domain Expertise

Our expertise team has in-depth knowledge of the industry and our competencies in Research and Analytics (R&A), Finance and Accounting (F&A), and global customer interaction service centres enable our clients to accelerate and achieve their business goals. Our skilled resources render their valuable services to various freight forwarders and NVOCCs across the globe.

Flexible Models

Our customer-centric approach and our willingness to offer non-traditional flexible commercial reflect in the models aligned to our clients’ needs such as:

  • Price Per Shipment
  • Unit Transaction Pricing (UTP)
  • Outcome-based Pricing
Services:

Shipping/NVOCC

  • Sailing Schedules
  • Tariff Maintenance
  • Import Manifests
  • Export Documentation
  • Equipment Control
  • Trans-shipment
  • Terminal Operations
  • Freight Bill Processing & Audit
  • Contract Management
  • Customs Document Set
  • Indexing & Labelling
  • Bill of Lading Processing & Consolidation

Finance & Accounting

  • Financial Management Reporting
  • Vendor Helpdesk
  • Accounts Payable
  • Accounts Receivables
  • Credit and Collections
  • Agency Reconciliations
  • Agency Audits
  • General Ledger/Bank Reconciliation
  • Cost Reporting and Audit/Vendor Reconciliation
  • Monthly Closing/Quarterly/Yearly Closing
  • Treasury Support
  • Claims Management

Research and Analytics

  • Corporate Management
  • Revenue Analytics
  • Metrics Realization & Analysis
  • Container Triangulation Analytics
  • Carrier Sourcing Analytics
  • Transport Management
  • Tonnage Analytics
  • Trade Lane Profitability

Technology Services

  • Intranet Support
  • Tariff Management Module
  • Claims Management
  • E-commerce Registration
  • Data Hubbing
  • E-learning Module Content Management
  • E-learning Module Content Creation

Consumers are showing strong preference for cheaper delivery options therefore express companies are increasing their investments in networks on the ground. These companies are expanding their capacity to concentrate on seasonal hiring to meet peak demands during the holidays. Industry experts are keen on improving efficiencies and cutting costs. To fulfill this, requirement they need collaborative partnerships that can also have a growing positive impact on revenues.

Conneqt’s Business Process Management (BPM) solutions enable clients to outperform by optimizing costs and enhancing efficiencies. With rich experience in serving the Shipping and Logistics (S&L) industry, we render services effectively.

Conneqt’s Advantage

Conneqt has a strong consulting, Finance and Accounting (F&A) and transformation solutions shouldered by technology and strong analytical reasoning. We have demonstrated credentials and experience in serving major clients in the express sector. We offer customized solutions that support the entire business value chain.

Domain Expertise

We have highly skilled resources that have rich domain knowledge to support the express business. Our experts understand and offer solutions across verticals such as data management, customer service and sales.

Embedded Analytics

Our analytical capabilities provide our clients with more efficient business insights that elevates and enhance their growth. Our range of services in analytics includes customer analytics, risk analytics and data management.

Offerings

We explore the market to develop a deep industry understanding that makes us a partner of choice for many leading companies in the express industry. We support processes such as scheduling and booking, billing, freight audit and airway bill manifesting.

Services:

Research

  • Shared Services
  • Business Research
  • Market Research
  • Financial Research

Analytics

  • Risk Analytics
  • CRM Analytics
  • Customer Analytics

Express

  • Tariff/Contract Filing
  • Airway Bill Manifesting Billing
  • Advance Manifest Processing
  • Freight Audit

Finance and Accounting

  • Financial Planning and Analysis
  • Procure-to-Pay
  • Record-to-Report
  • Order-to-Cash

Business Technology

  • Business Intelligence and Analytical Tools
  • Enterprise Resource Planning
  • Industry-specific Platform Development

Customer Care

  • Sales
  • Complaint Resolution
  • Customer Services
  • Early-late Stage Collections

Procurement, Human Resources Administration

  • Sourcing Support and Administration
  • Supply Research and Analysis

Others

  • Document Processing
  • Workflow and Indexing

The trucking industry is extremely competitive and challenging. The rising cost of fuel has significantly reduced the operating margins of companies in the trucking sector. Shortage of drivers has made industry leaders highly vulnerable as clients can choose the other modes of transportation. Emission control and Safety regulations norms have also affected the industry. Companies in this sector are creating new opportunities to retain customers by improving their delivery service.

Conneqt has already explored the challenges faced by the industry and offers a Business Process Management (BPM) solution that successfully helps companies to balance operational and cost efficiencies in their business. We have been delivering en-number of best-in-class solutions and services to some of the leading companies in the trucking sector.

Conneqt Advantage

We have industry experience, such as Finance and Accounting (F&A), trip records, driver logs, fuel tickets and audit services which enable us to offer services across processes.

Domain Expertise

Our deep domain knowledge of the trucking sector enables us to offer end-to-end solutions, processes, trained and up skilled expertise team regularly through our domain university.

Offerings

The verticals of our services in the trucking sector ranges from accounts payable to accounts receivable, fixed asset accounting, trip records and exceptions. We offer our clients best support in sales and customer service. From booking query to complaint management, our multi-channel, multi-lingual support delivered across all countries. Our core operations’ office services support FAO, human resources, management and procurement.

Services:

Sales and Marketing

  • Lead Generation
  • Rate Quotes
  • Creation and Maintenance
  • Service Contract/Rate Agreement
  • Tariff and Contract Filings
  • Marketing Collateral Design Support
  • SEO Campaign Management Support

Customer Service

  • Customer Advisory
  • Customer Help Desk
  • E-commerce
  • Service/Rate Enquiries Call Centre
  • Vendor Portal Administration
  • Customer File and Data File Administration
  • Delivery Order Issuance
  • Freight Booking Administration
  • Pre-advice/Arrival/Departure Notification
  • Shipment Event Tracking and Tracing
  • Cargo Claims Administration
  • Driver Dispatch Call Centre
  • Driver Accident Help Desk
  • Emergency Road Service/Breakdown Management
  • Driver Fuel Program Administration

Document Processing

  • EDI Data Transmission and Analysis
  • Document Management Services
  • Tariff/Contract Filing and Administration
  • Customer Billing and Invoice Processing
  • Intermodal Advance Manifest Processing
  • Customs Clearance Pre-audit
  • BOL Processing and Data Entry
  • BOL Freight Audit and Payment

Operations

  • Logistics Project Implementation Management
  • Equipment Purchase and Maintenance Management
  • Carrier Sourcing/Carrier Compliance
  • Labour Administration, Management and Reporting
  • Resource Schedule Creation and Routing Maintenance
  • Multi-facility Sourcing Research and Analytics
  • Returnable Container Tracking and Tracing
  • Hazardous Material Cargo Handling Approval/Reporting
  • Supplier Management and Measurement
  • Supplier Web Portal Management

Finance and HR

  • Accounts Payable
  • Accounts Receivable
  • Vendor Help Desk
  • Disbursement
  • Credit and Collections
  • Cost Reporting and Audit/Vendor Reconciliation
  • Agency Reconciliations
  • General Ledger/Bank Reconciliation
  • Payroll Management
  • Monthly Closing/Quarterly/Yearly Closing
  • Driver Resource Management
  • Detention and Demurrage Invoicing/Reporting
  • Financial Planning and Analysis
  • Treasury Reporting
  • Part/Product Logistics GL Coding

Other Activities

  • Data Transmission
  • Data Hubbing
  • Intranet Support
  • Web Help
  • Claims Management
  • E-commerce Registration
  • E-learning Module Content Management
  • E-learning Module Content Creation

Regulatory freight capacity, demanding customer needs are the challenges faced by logistics industry to continue to navigate. Innovation and agility are the key to Third-party Logistics Providers (3PLs) striving to provide valuable information to aid decision-making. The focus is on developing new capabilities to reduce costs and maximize efficiency. This entails deploying new automation, warehouse management systems, analytics and technologies such as cloud.

Conneqt understands the complexities of supply chain management and employ a well-structured approach. Our solutions for 3PLs are technology and transformation, Finance and Accounting (F&A), span consulting, industry-specific processes and analytics. We employ excellent expertise and ensure standardized operations. We have introduced novel platform to optimize efficiency and reduce costs with digitization

Conneqt Advantage

Our experience in Business Process Management (BPM) makes us a partner with the right business capabilities combined with the strength of our technology and analytical solutions enable us to excel either ways.

Domain Expertise

Our operations teams re-engineer business processes and improve asset utilization for 3PL companies.

Embedded Analytics

We resolve companies’ supply chain challenges on the ‘buy’ and ‘sell’ sides and customized reporting.

Services:

Contract Management

  • Accessorial/Fuel Update
  • Carrier Contract Administration
  • Create/Update Contracts Using Templates
  • Validate with Contractual Terms

Order Entry/Order Provisioning

  • Transport Planning/Mode Selection
  • Communicate Requirements to Suppliers
  • Provision for Orders
  • Manual Order Entry (outbound/inbound/returns)
  • Load Consolidation
  • Dispatch Documentation

Order Management

  • Load Tendering
  • Carrier Selection
  • EDI Orders Fallout Support
  • Expediting Orders
  • Track and Trace Orders
  • Global Trade Management

Customer Service & Service Management

  • Customer Helpdesk
  • Customer/Vendor Analytics
  • Vendor Helpdesk
  • Issue/Query Management

Finance & Billing Services

  • Invoicing
  • Freight Invoice Processing
  • Freight Payment
  • Pre/Post Audit
  • Collections
  • Deductions/Charge Backs/Credit Notes

Analytics

  • Network Analysis
  • Carrier Sourcing Analysis
  • Billing Analytics
  • Benchmarking Analysis
  • CSAT Survey Analysis
  • Vendor Performance Analysis
  • Freight Audit Analysis
  • Routing and Fleet Sizing

The freight rail industry constantly faces volume fluctuations, in oil cargo. Increasing safety regulations for transporting oil by rail and the constant threat of price regulations are affecting oil production Companies that are in turn looking at third-party solution providers to bring in these benefits.

Conneqt’ s Business Process Management (BPM) solutions assist freight rail operators to reduce costs, improve process and productivity. Our customized business services help our clients to enhance their operating margins.

Conneqt Advantage

Our technology partnerships and analytics capabilities, provide the most relevant solutions to our Clients

Domain Expertise

Our experienced and skilled employees deployed to support clients in front office, back office and core operations.

Continuous Process Improvement

Our culture of innovation and emphasis on quality has opened up opportunities for our clients to improve processes onshore as well as offshore.

Services:

Sales and Marketing

  • Lead Generation
  • Rate Quotes
  • Service Contract/Rate Agreement Creation and Maintenance
  • Transportation Tender Management Support
  • Marketing Collateral Design Support
  • Tariff and Contract Filings
  • Freight Bookings
  • SEO Campaign Management Support

Customer Service

  • Account Management Support
  • Passenger Reservation Booking/Ticketing
  • Rail Car Booking Management
  • New Customer Equipment Planning
  • Active Shipment Inquiry Service Desk
  • Car Order Assistance Scheduling
  • Private Equipment Registration Management
  • Equipment Reject Management

Document Processing

  • Customer Portal Freight Document Services
  • Record Retention Management
  • Electronic Connectivity and Reporting
  • Document Management (imaging and indexing)
  • Trans loading Manifestation
  • Intermodal Port Document Manifesting

Operations

  • Hazardous Cargo Approvals
  • Rail Dispatching Centre
  • Intermodal Equipment Pool Yard Management
  • Rail Car Load and Asset Utilization Reporting
  • Rail Traffic Control Monitoring
  • Weather Condition Monitoring and Alert Management
  • Grade Crossing Signal System Failure Monitoring
  • Daily Operational Reporting (arrival/departure, car counts, tonnage)
  • Rail Car Maintenance Management and Bulletin Reporting

Finance and HR

  • Shipment Costing and Invoicing
  • Labour Pre-qualification and Processing Services
  • Work Crew Calling and Shift Schedule Management
  • Pricing, Rating, Tariff and Contract Management
  • Accounts Payable
  • Accounts Receivable
  • Revenue Accounting
  • Rail Car Detention Management (notification and billing)
  • Accessorial Management (customer authorization notification)
  • Fuel Surcharge Management and Communication
  • EDI Management Support
  • Credit Collections
  • Disbursements
  • Agency Reconciliations
  • General Ledger/Bank Reconciliation
  • Financial Planning and Analysis
  • Monthly Closing/Quarterly/Yearly Closing
  • Payroll Management

Other Activities

  • Web Help
  • Data Transmission
  • Data Hubbing
  • E billing and E-fund Transfer Management
  • Intranet Support
  • Claims Management
  • E-commerce Registration
  • E-learning Module Content Management

Conneqt Advantage

Industry Expertise

We have expertise members in leadership team who have cumulative experience in shared service centres, liner shipping, and ship management allied competencies, backed by competencies in research and analytics finance & accounting and global customer correspondence services.

Domain Expertise

As an experienced BPM leader, we have an efficient expertise team that caters to the needs of shipping companies. Our well-trained resources manage front office, core operations and back office activities, to deliver large-scale and integrated transformational programs. Our deep industry knowledge helps us develop technical solutions for clients to enhance productivity by streamlining processes that has led to immense profit margins.

Technology Tools

We offer Digital-in-a-box digitization tool for Bills, order management tools for all segments of shipping and the logistics practice.

Industry Insights

Marketing Technology Statistics

Though Leadership
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