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Retail & E-Commerce

In an increasingly competitive market, every single customer interaction counts. Leading industry analysts predict customers seeking telecom services will align with companies that provide rich wireless, cable, and internet customer service.

The pace of decision-making, ability to align organizational structures and systems, increased focus on alliances and enhanced focus on listening to the customer is seen as critical success factors.

Players in the retail industry are increasingly looking at business process outsourcing service providers that can help address their needs successfully in these areas, and help bring greater predictability to their business.

At Conneqt Business Solutions, we work with several global retail and e-tail players, helping them address the challenges of a changing world, with customized solutions.

Sector Offerings

  • Procurement Support: Vendor Management, Demand forecasting, Product planning, Materials requirement planning & Management, Distribution planning & scheduling, Purchase order placement & tracking
  • Retail and MP FBF Operations: PO Acknowledgement, Consignment Inward scheduling, Quality Check Ticket resolution, Consignment Closure, Recall and Return Order management
  • Order Tracking
  • Shipping Management
  • Returns Management
  • Customer Enquiry & Support
  • Feedback Management
  • Technical / Helpdesk support
  • Surveys and Campaigns
  • Product data Enquiries & Service Requests
  • Dealer Management
  • Complaint Management
  • Loyalty Card Management
  • Catalogue Sales
  • Up / Cross Sell
  • Email Marketing services
  • Affiliate Marketing services
  • Telesales for Co-branded Credit Cards
  • Order / Invoice Processing
  • Online Store Data Management
  • Payment processing
  • Inventory Management
  • Product CatLog Management
  • MIS & Reporting
  • To manage Seller Acquisition and On boarding to the online marketplace (FoS)
  • Lead Generation Calling + Seller On boarding
  • KYC confirmation calling for Seller Acquisition
  • Voice support to Dealer, Retailers and Merchants
  • Campaign Management
  • Contract Management
  • Collections & Accounts
  • Order Fulfilment
  • Geo Tagging of Merchants
  • Track & Trace Support
  • Reverse Logistics

Conneqt Advantage

Domain Expertise

We leverage years of industry and process experience, and a large team of digital media experts in delivering cost-effective solutions to clients in Telecom, Media & Entertainment industry.

Proven Track Record

Conneqt solutions geared to assist media and entertainment companies maintain insightful focus on customer needs, while driving process excellence across the value chain.

Transformational Solutions

We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications.

Industry Insights