Retail & E-Commerce

From brick-and-mortar to click-and-order, the retail industry has transformed over the last decade. E- commerce and M-commerce are fast emerging as viable alternatives to traditional retail channels.

The pace of decision-making, ability to align organizational structures and systems, increased focus on alliances and enhanced focus on listening to the customer is seen as critical success factors.

Players in the retail industry are increasingly looking at business process outsourcing service providers that can help address their needs successfully in these areas, and help bring greater predictability to their business.

At Conneqt Business Solutions, we work with several global retail and e-tail players, helping them address the challenges of a changing world, with customized solutions.

Sector Offerings

  • Procurement Support: Vendor Management, Demand forecasting, Product planning, Materials requirement planning & Management, Distribution planning & scheduling, Purchase order placement & tracking
  • Retail and MP FBF Operations: PO Acknowledgement, Consignment Inward scheduling, Quality Check Ticket resolution, Consignment Closure, Recall and Return Order management
  • Order Tracking
  • Shipping Management
  • Returns Management
  • Customer Enquiry & Support
  • Feedback Management
  • Technical / Helpdesk support
  • Surveys and Campaigns
  • Product data Enquiries & Service Requests
  • Dealer Management
  • Complaint Management
  • Loyalty Card Management
  • Catalogue Sales
  • Up / Cross Sell
  • Email Marketing services
  • Affiliate Marketing services
  • Telesales for Co-branded Credit Cards
  • Order / Invoice Processing
  • Online Store Data Management
  • Payment processing
  • Inventory Management
  • Product CatLog Management
  • MIS & Reporting
  • To manage Seller Acquisition and On boarding to the online marketplace (FoS)
  • Lead Generation Calling + Seller On boarding
  • KYC confirmation calling for Seller Acquisition
  • Voice support to Dealer, Retailers and Merchants
  • Campaign Management
  • Contract Management
  • Collections & Accounts
  • Order Fulfilment
  • Geo Tagging of Merchants
  • Track & Trace Support
  • Reverse Logistics

Conneqt Advantage

Our industry specialists in the Retail & Ecommerce domain provide comprehensive, integrated solutions to the clients. Our breadth of services and industry knowledge enables us to understand the unique business needs of each client.

End-to-end BPM services

Our BPM services span the complete customer lifecycle from inbound sales to customer care, from lead generation to complaints handling.

Advanced analytics

With the help of advanced analytics, we enable them to deep dive into the customer data and derive valuable insights to enhance customer experience.

Automation Solutions

We implement robotic process automation solutions to improve process efficiency, enhance operational excellence.

Robust Delivery Models

Our robust delivery models act as transformation levers to provide our clients with the flexibility to rapidly scale teams up or down, ensure high quality services and improve the time to market radically.

Industry Insights

Looking to win customer experience game ?

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