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In an increasingly competitive market, every single customer interaction counts. Leading industry analysts predict customers seeking telecom services will align with companies that provide rich wireless, cable, and internet customer service.
Successful companies know that every interaction – from service calls to online support – needs to be handled expertly by knowledgeable agents who provide a positive customer experience.
Conneqt has been a leader and a strategic partner in providing customer service solutions to the telecom & media industry for over 15 years now. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reduce costs and improve customer loyalty.
Sector Offerings
- Customer Acquisition: Database Sourcing, Scrubbing, Sales, Customer Win-back, Lead Generation, Welcome Calls, Cross Sell / Up Sell
- Order Fulfillment: Order Entry, Provisioning Support, Activation Support, Field Engineer support & Coordination, Supplier Partner Coordination
- Customer Service: Query, Request & Complaint Support, Feature Upgrades, VAS Service Support, Loyalty Management
- Technical Support: L0, L1, L2 Support, Installation Support, GPRS Specialized Help Desk, Creation of SOP, Monitor Network Outages, Field Coordination
- Billing & Collections: Billing Enquiries (Not Recd. / Duplicate), Payment Options / Locations, 30/60/90 Day Collections, Overdue / Return Check processing, Online Payments
- Technology Service Group: Digital Consulting, CRM Solutions, BI & Analytics: Desktop/ Interaction/ Process, Rapid Application Deployment, Social Media Management: Response Mgmt., ORM, Command Centres, Field Force Automation: Sales, Service, Collections, Social media response management and WhatsApp integration, Digital Transformation ( Presence, Engagement, Automation, Niche Apps and Insights )
- Digital CX: AI Enabled Speech Analytics Based Automated QA, Personalized EXP, Customer Access, Interaction Management, Social engagement and Digital intelligence, Cognitive Conversational UI Services ( Voice bots, Virtual assistants, Chabot’s ), Intelligent Robotic Process Automation, Block Chain
- Digital Process Automation: Data Science and Analytics: Predictive, Text, data, Artificial Intelligence & NLP Solutions, Digital Command Centre
- Other tech enabled services: Quality Automation, ITO and ITSM services, CTF, Auto TPA
Conneqt Advantage
Domain Expertise
We leverage years of industry and process experience, and a large team of digital media experts in delivering cost-effective solutions to clients in Telecom, Media & Entertainment industry.
Proven Track Record
Conneqt solutions geared to assist media and entertainment companies maintain insightful focus on customer needs, while driving process excellence across the value chain.
Transformational Solutions
We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications.
Industry Insights
Marketing Technology Statistics
Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt was a key panellist at Global Round Table conducted in partnership with CII – Banking Digital Transformation in the New Normal
Global Round Table in partnership with CII – Banking Digital Transformation in the New Normal
Impact of technology on CFO function amidst COVID-19 & Key SSC Transformation Trends | Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt
Panel Discussion: Are Shared Services And Outsourcing An Asset In Supporting Innovation And Growth
Our CEO Mr. Neeraj Tandon had moderated the panel discussion themed ““Are Shared Services And Outsourcing An Asset In Supporting Innovation And Growth,” organized by Programmic Asia on 16th October, 2020 11:10 am.
Other eminent panellists included Bhavesh Jain, Director – Global Financial Planning, Komal Gupta, CFO – Womdlas Biotech, Vishal Bhimani, CFO – Britannia International Business & Rajnish Magan, CFO – Beumer India.
Key points of discussion included:
- Reconsidering Finance Outsourcing in a Post-COVID World
- Debunking common misconceptions on shared services and outsourcing
- Has COVID disruptions accelerated the need for Modern Finance Organizations?
CS In A Box - Comprehensive Solution For Customer Service In One Package
Next-Gen Digital Marketing 2.0 With Predictive Analytics
Unlocking The Powerful Insights By Tapping Into Data Science & Analytics
Revolutionize Customer Experience With NLP-Powered Bots
Artificial Intelligence-Augmented CFO Cockpit To Help CFOs Make Better Decisions
Accelerate Business Outcomes With Digital Process Automation (DPA)
Transforming Loan Management With Next-Gen Digital BPAAS Solutions
Fuel Your BFSI Transformation Journey With Digital BPAAS DPA Solutions
Accelerating Business Outcomes With DPA On-Demand RPA CoE
CFO Round Table Event
Conneqt Jamshedpur, Jharkhand
Conneqt Solan, Himmachal Pradesh
Conneqt Mohali, Punjab
Conneqt Airoli, Mumbai
Webinar on - " Way Forward - Global Business services and Outsourcing Industry "
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