Telecom, Media & Entertainment

how can we help you?

I want to congratulate & appreciate every individual involved in Enterprise Audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. From last 12 months entire team has shown tremendous dedication in streamlining lot of persistence issues while we strengthen our quality function.

Major Telco

Sr. Manager, Enterprise Quality, Leading Telecom

In an increasingly competitive market, every single customer interaction counts. Leading industry analysts predict customers seeking telecom services will align with companies that provide rich wireless, cable, and internet customer service.

Successful companies know that every interaction – from service calls to online support – needs to be handled expertly by knowledgeable agents who provide a positive customer experience.

Conneqt has been a leader and a strategic partner in providing customer service solutions to the telecom & media industry for over 15 years now. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reduce costs and improve customer loyalty.

Sector Offerings

Customer Acquisition

Customer Acquisition: Database Sourcing, Scrubbing, Sales, Customer Win-back, Lead Generation, Welcome Calls, Cross Sell / Up Sell
Order Fulfillment: Order Entry, Provisioning Support, Activation Support, Field Engineer support & Coordination, Supplier Partner Coordination
Customer Service: Query, Request & Complaint Support, Feature Upgrades, VAS Service Support, Loyalty Management
Technical Support: L0, L1, L2 Support, Installation Support, GPRS Specialized Help Desk, Creation of SOP, Monitor Network Outages, Field Coordination
Billing & Collections: Billing Enquiries (Not Recd. / Duplicate), Payment Options / Locations, 30/60/90 Day Collections, Overdue / Return Check processing, Online Payments

Digital Solutions

Technology Service Group: Digital Consulting, CRM Solutions, BI & Analytics: Desktop/ Interaction/ Process, Rapid Application Deployment, Social Media Management: Response Mgmt., ORM, Command Centres, Field Force Automation: Sales, Service, Collections, Social media response management and WhatsApp integration, Digital Transformation ( Presence, Engagement, Automation, Niche Apps and Insights )
Digital CX: AI Enabled Speech Analytics Based Automated QA, Personalized EXP, Customer Access, Interaction Management, Social engagement and Digital intelligence, Cognitive Conversational UI Services ( Voice bots, Virtual assistants, Chabot’s ), Intelligent Robotic Process Automation, Block Chain
Digital Process Automation: Data Science and Analytics: Predictive, Text, data, Artificial Intelligence & NLP Solutions, Digital Command Centre
Other tech enabled services: Quality Automation, ITO and ITSM services, CTF, Auto TPA

Conneqt Advantage

Domain Expertise

We leverage years of industry and process experience, and a large team of digital media experts in delivering cost-effective solutions to clients in Telecom, Media & Entertainment industry.

Proven Track Record

Conneqt solutions geared to assist media and entertainment companies maintain insightful focus on customer needs, while driving process excellence across the value chain.

Transformational Solutions

We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications.