Telecom, Media & Entertainment

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A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”
Congratulations from Beachbody to the team of Conneqtcorp
Annual Partner Excellence Award
, Beachbody @ California

In an increasingly competitive market, every single customer interaction counts. Leading industry analysts predict customers seeking telecom services will align with companies that provide rich wireless, cable, and internet customer service.

Successful companies know that every interaction – from service calls to online support – needs to be handled expertly by knowledgeable agents who provide a positive customer experience.

Conneqt has been a leader and a strategic partner in providing customer service solutions to the telecom & media industry for over 15 years now. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reduce costs and improve customer loyalty.

Sector Offerings

  • Customer Acquisition: Database Sourcing, Scrubbing, Sales, Customer Win-back, Lead Generation, Welcome Calls, Cross Sell / Up Sell
  • Order Fulfillment: Order Entry, Provisioning Support, Activation Support, Field Engineer support & Coordination, Supplier Partner Coordination
  • Customer Service: Query, Request & Complaint Support, Feature Upgrades, VAS Service Support, Loyalty Management
  • Technical Support: L0, L1, L2 Support, Installation Support, GPRS Specialized Help Desk, Creation of SOP, Monitor Network Outages, Field Coordination
  • Billing & Collections: Billing Enquiries (Not Recd. / Duplicate), Payment Options / Locations, 30/60/90 Day Collections, Overdue / Return Check processing, Online Payments
  • Technology Service Group: Digital Consulting, CRM Solutions, BI & Analytics: Desktop/ Interaction/ Process, Rapid Application Deployment, Social Media Management: Response Mgmt., ORM, Command Centres, Field Force Automation: Sales, Service, Collections, Social media response management and WhatsApp integration, Digital Transformation ( Presence, Engagement, Automation, Niche Apps and Insights )
  • Digital CX: AI Enabled Speech Analytics Based Automated QA, Personalized EXP, Customer Access, Interaction Management, Social engagement and Digital intelligence, Cognitive Conversational UI Services ( Voice bots, Virtual assistants, Chabot’s ), Intelligent Robotic Process Automation, Block Chain
  • Digital Process Automation: Data Science and Analytics: Predictive, Text, data, Artificial Intelligence & NLP Solutions, Digital Command Centre
  • Other tech enabled services: Quality Automation, ITO and ITSM services, CTF, Auto TPA

Conneqt Advantage

Domain Expertise

We leverage years of industry and process experience, and a large team of digital media experts in delivering cost-effective solutions to clients in Telecom, Media & Entertainment industry.

Proven Track Record

Conneqt solutions geared to assist media and entertainment companies maintain insightful focus on customer needs, while driving process excellence across the value chain.

Transformational Solutions

We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications.

Industry Insights

Marketing Technology Statistics

Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt was a key panellist at Global Round Table conducted in partnership with CII – Banking Digital Transformation in the New Normal

Global Round Table in partnership with CII – Banking Digital Transformation in the New Normal

Impact of technology on CFO function amidst COVID-19 & Key SSC Transformation Trends | Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt

Panel Discussion: Are Shared Services And Outsourcing An Asset In Supporting Innovation And Growth

CS In A Box - Comprehensive Solution For Customer Service In One Package

Next-Gen Digital Marketing 2.0 With Predictive Analytics

Unlocking The Powerful Insights By Tapping Into Data Science & Analytics

Revolutionize Customer Experience With NLP-Powered Bots

Artificial Intelligence-Augmented CFO Cockpit To Help CFOs Make Better Decisions

Accelerate Business Outcomes With Digital Process Automation (DPA)

Transforming Loan Management With Next-Gen Digital BPAAS Solutions

Fuel Your BFSI Transformation Journey With Digital BPAAS DPA Solutions

Accelerating Business Outcomes With DPA On-Demand RPA CoE

Webinar on - " Way Forward - Global Business services and Outsourcing Industry "

Though Leadership
Case Studies
White Papers
Awards & Recognition

Looking to win customer experience game ?


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