Insurance

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The Indian insurance sector is fifteenth largest in the world with the gross premiums of USD 94.48 billion, expected to reach new heights by 2020, owing to the rising awareness,proliferation of distribution channels and innovative products.

The changing market dynamics and customer expectations are forcing insurers to add new levels of customizations. Insurers are seeking to transform their legacy businesses with data analytics and customer intelligence to drive profitability.

Conneqt, with its in-depth understanding of the insurance sector, acts as a strategic partner to transform critical processes, manage regulatory requirements and optimize costs for the insurers. We design innovative solutions and offer next-level services to equip the insurance industry exploit the emerging opportunities while leveraging advanced analytics to derive valuable insights.

Sector Offerings

Life insurance

Sales/Customer Acquisition :Sales Lead Ratio, Cost/Acquisition
Enquiry to Sales :Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
Back Office :DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
Order to Cash :Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
CLM :Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution
HRSS
RPO :Employee on-boarding, Employee Helpdesk, Collection, Reminder Calling, Follow up / Confirmation Calling , Field Pick up and collections, Collecting new or updated phone numbers

Product Lines: Traditional Life Insurance, ULIP, Fire, Motor, Home, Health, Accident and Travel.

General Insurance

Sales/Customer Acquisition: Sales Lead Ratio, Cost/Acquisition
Enquiry to Sales: Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
Back Office: DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
Order to Cash: Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
Renewals: Premium Reminder Calling, Lapsed & Paid Up Policy Renewals, Auto Debit Failure Calling (ECS/SI), ECS/SI Conversion, Physical Skip Tracing, Electronic Payment Mandate
CLM: Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution

Auto TPA Activities

Policy Administration :Proposal creation, Quotation generation, Document gathering, Premium collection, Policy schedule generation
Endorsements :Premium & non-premium bearing endorsement, identification, Endorsement quote generation, Premium collection, Passing, endorsement, Endorsement schedule & revised , policy schedule generation
Claims :First notice of loss, Claim status Updating
Renewals :Renewal notice generation, Printing & sharing of, renewal notice to customers, Renewal reminder SMS & email, Renewal reminder calling, Lead Generation, Renewal conversion
Customer acquisition :Sharing comparative quotations, Proposal acceptance, Premium collection, Policy schedule generation
64VB follow-up :CMS banker activation, CMS cheque pickup monitoring, Follow-up with customer for remittance, Matching pickup entries with GL & follow-up for un-deposited cheques
Vehicle Self-inspection support :Sharing online like to customer, Guiding customer for taking photographs / video, Guiding customer on, uploading & completing inspection, Follow-up with Insurance Company for approval

Conneqt Advantage

Unrivalled knowledge of Insurance Industry

Our experienced team of professionals has unrivalled knowledge of mission-critical business processes and we help the insurers compete in a rapidly changing customer-centric market.

Actionable Insights

We embed advanced analytics in client processes to enable insurance organizations derive actionable insights that identifies trends and opportunities for efficiency gains and profitable growth.

Digital Integration and innovative Customer Care Strategies

We collaborate with insurance clients to optimize their service journey via digital integration and innovative customer care strategies. We have engineered customer-focused programs that reduce effort and enhance policyholder satisfaction. We create personalized and effortless interactions for customers.

Accolades

Conneqt won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private insurance companies in India in April 2018
We been recognized as best Feet on Street Service Provider by one of the leading life insurance company based in India for collecting over 836.65 Cr in FY 17-18.