Insurance

The Indian insurance sector is fifteenth largest in the world with the gross premiums of USD 94.48 billion, expected to reach new heights by 2020, owing to the rising awareness,proliferation of distribution channels and innovative products.

The changing market dynamics and customer expectations are forcing insurers to add new levels of customizations. Insurers are seeking to transform their legacy businesses with data analytics and customer intelligence to drive profitability.

Conneqt, with its in-depth understanding of the insurance sector, acts as a strategic partner to transform critical processes, manage regulatory requirements and optimize costs for the insurers. We design innovative solutions and offer next-level services to equip the insurance industry exploit the emerging opportunities while leveraging advanced analytics to derive valuable insights.

Sector Offerings

  • Sales/Customer Acquisition :Sales Lead Ratio, Cost/Acquisition
  • Enquiry to Sales :Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
  • Back Office :DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
  • Order to Cash :Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
  • CLM :Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution
    HRSS
  • RPO :Employee on-boarding, Employee Helpdesk, Collection, Reminder Calling, Follow up / Confirmation Calling , Field Pick up and collections, Collecting new or updated phone numbers

Product Lines: Traditional Life Insurance, ULIP, Fire, Motor, Home, Health, Accident and Travel.

  • Sales/Customer Acquisition: Sales Lead Ratio, Cost/Acquisition
  • Enquiry to Sales: Lead Generation, New Policy Enquiry Handling, New Product Sale, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT
  • Back Office: DMS, Physical Verification, KYC Verification, Proposal Processing, On boarding DSO, WCR
  • Order to Cash: Document Pick Up, Welcome calling and Customer On boarding Support, Online & ecommerce Support
  • Renewals: Premium Reminder Calling, Lapsed & Paid Up Policy Renewals, Auto Debit Failure Calling (ECS/SI), ECS/SI Conversion, Physical Skip Tracing, Electronic Payment Mandate
  • CLM: Field Force Automation, Mailroom Management, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solution
  • Insurance Policy Renewal follow-up
    We provide complete, multi-level renewal management services with an unwavering focus on delivering tangible outcomes to our clients. We provide unparalleled services day in and day out to create ROI for our clients through renewal activities.
  • Insurance Assistance
    Auto-insurance industry is experiencing a multitude of challenges in a highly competitive market posed by demanding OEMs, Regulatory and statutory guidelines and ever-changing customer requirements. To retain customers, significant investment in resources and infrastructure is needed. In such a situation, efficiency can be gained by outsourcing these activities to a trusted service provider.
  • Vehicle Self-Inspection Support
    Our array of self-inspection services and innovative solutions enhance the decision making for our clients and help in driving revenues.
  • 64VB Follow-Up
    Our 64VB follow-up services enable prompt support to Insurance companies. Our in-depth experience results in a significant reduction in costs.
  • Customer Acquisition
    While customer retention strongly affects the bottom lines for auto insurance players, new customers are essential to drive growth and build an edge over the competition. Conneqt helps clients control costs while attracting new customers through its end-to-end TPA customer acquisition services.

Conneqt Advantage

Unrivalled knowledge of Insurance Industry

Our experienced team of professionals has unrivalled knowledge of mission-critical business processes and we help the insurers compete in a rapidly changing customer-centric market.

Actionable Insights

We embed advanced analytics in client processes to enable insurance organizations derive actionable insights that identifies trends and opportunities for efficiency gains and profitable growth.

Digital Integration and innovative Customer Care Strategies

We collaborate with insurance clients to optimize their service journey via digital integration and innovative customer care strategies. We have engineered customer-focused programs that reduce effort and enhance policyholder satisfaction. We create personalized and effortless interactions for customers.

Accolades

  • Conneqt won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private insurance companies in India in April 2018
  • We been recognized as best Feet on Street Service Provider by one of the leading life insurance company based in India for collecting over 836.65 Cr in FY 17-18.

Our Insurance Support System

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