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Rising demands in technological advanced health services for an aging population are driving tremendous changes in the healthcare industry. Scientifically evolved new business models and processes are reflecting the changing novel trends that are governing the global healthcare value chain. In addition, health services are also evolving as individuals are seeking greater attention and implication in healthcare decisions that decide their wellbeing and call for easier approach. Strict stipulation related to patient privacy, security, treatment and payments are altering various processes.
With the immense knowledge of the healthcare domain and Business Process Management (BPM) expertise, we collaborate with healthcare organizations to help them maximum exploit on these unsettling trends and increase their market share. We validate healthcare companies to improve process efficiencies, deliver superior customer experience, balance costs and outperform business challenges
Sector Offerings
- Omni-channel capabilities
- Inquiries, Enrolment and Transitions
- Multi-channel support
- Member care support and Retention
- End-to-end member management solutions
- Inbound and Outbound sales
- Processing
- Data Entry
- Document Management
- Back Office account setup
- Work Flow enablement
- Adjudication and presentment
- Mailroom and printing
- Premium reversals/chargebacks
- Cancellations
- Payment Reconciliation
- Renewal accounting
- Plan administration
- Beneficiary/policy holder updates
- Reinstatement of lapsed plans
- Revival accounting
- Addition/deletions of riders/amendments
- Surrenders/refunds
- Maturity or survival benefits
- Digital Services
- Patient communications (including Apps)
- Accounting
- Automation enablement
- Single point visibility into costs, Resources, Utilization, Billing and Revenues
- Pre-registration
- Discharge management
- Collecting patient balances
- Remittance processing
- Charge capture
- Claim Submission
- Medical cost management
- Document Management
- Data mining
- Member record updates
- Data entry/corrections
- Investigation and resolution
- Amount determination
- Claim adjustments/reporting
- Payment processing
- Correspondence management
- Audit support
- Overpayment reconciliation/recovery
- Advances risk/security assessment
- Compliance and consulting services
- Internal Audit best practises
- Process controls protecting vital patients information
Conneqt Advantage
Deep domain experience and talent
Clients will have access to efficient expertise at the right time as we have a dedicated team of market research professionals.
Process expertise
We provide effective methodologies to improve patient satisfaction. Industries best practices and proprietary tools are used to reduce operational costs .With intensive marketing research and study we streamline processes and technology optimization. We offer end-to-end service delivery and feasible delivery formats through our global delivery centres.
Industry Insights
Marketing Technology Statistics
Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt was a key panellist at Global Round Table conducted in partnership with CII – Banking Digital Transformation in the New Normal
Global Round Table in partnership with CII – Banking Digital Transformation in the New Normal
Impact of technology on CFO function amidst COVID-19 & Key SSC Transformation Trends | Mr. Thompson P Gnanam, Chief Digital Business Officer, Conneqt
Panel Discussion: Are Shared Services And Outsourcing An Asset In Supporting Innovation And Growth
Our CEO Mr. Neeraj Tandon had moderated the panel discussion themed ““Are Shared Services And Outsourcing An Asset In Supporting Innovation And Growth,” organized by Programmic Asia on 16th October, 2020 11:10 am.
Other eminent panellists included Bhavesh Jain, Director – Global Financial Planning, Komal Gupta, CFO – Womdlas Biotech, Vishal Bhimani, CFO – Britannia International Business & Rajnish Magan, CFO – Beumer India.
Key points of discussion included:
- Reconsidering Finance Outsourcing in a Post-COVID World
- Debunking common misconceptions on shared services and outsourcing
- Has COVID disruptions accelerated the need for Modern Finance Organizations?
CS In A Box - Comprehensive Solution For Customer Service In One Package
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Unlocking The Powerful Insights By Tapping Into Data Science & Analytics
Revolutionize Customer Experience With NLP-Powered Bots
Artificial Intelligence-Augmented CFO Cockpit To Help CFOs Make Better Decisions
Accelerate Business Outcomes With Digital Process Automation (DPA)
Transforming Loan Management With Next-Gen Digital BPAAS Solutions
Fuel Your BFSI Transformation Journey With Digital BPAAS DPA Solutions
Accelerating Business Outcomes With DPA On-Demand RPA CoE
CFO Round Table Event
Conneqt Jamshedpur, Jharkhand
Conneqt Solan, Himmachal Pradesh
Conneqt Mohali, Punjab
Conneqt Airoli, Mumbai
Webinar on - " Way Forward - Global Business services and Outsourcing Industry "
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