Engage customers in a compelling & consistent way
Overview
CLM services that focus on enriching the customer’s engagement with the brand, right from product/service evaluation to renewal/upgrade, are the need of the hour.
Companies that offer a consistent, rewarding experience to customers across touchpoints stand a far greater chance of retaining them and also of generating better word-of-mouth publicity, which helps reduce marketing spends significantly.
As India’s premier CLM service provider, Conneqt, delivers the right combination of world-class technologies, intelligent analytics, proven lean processes focused on helping organizations grow revenues, enhance the experience and enable efficiency.
We redesign the processes to deliver an end-to-end strategy that covers the complete customer lifecycle. We offer vertical-agnostic customer acquisition, onboarding, customer support, and customer retention services. In addition, our consulting & audit services and market research & analytics services focus on the desired outcomes which are tailored to client needs.
Business Challenges
In this stage, our professional onboarding support services team helps nurture customer relationships. We handle various onboarding initiatives to build a series of meaningful interactions with customers to cultivate long-lasting and valuable relationships.
Our Onboarding services include:
We follow a consultative approach and an outside-in audit methodology that helps arrest leakages, results in process improvement and recommendation, reduces repeats and enhances customer experience.
Our DMAIC model for audit services includes the following stages:
Define: Quality targets are identified
Measure: Auditing of process or function
Analyse: RCA (Root Cause Analysis), identification of process gaps and reporting of findings
Improve: Implementation of corrective actions
Control: Monitoring and tracking progress
This stage of CLM ensures customer loyalty management or customer retention. Technology enablement of customer service processes, by being more aware of customer needs and customizations gear up businesses to be more agile.
Our Growth & Retention services include:
In this stage of CLM, we handle the day-to-day services of customer management and customer support. This brings agility to businesses by reducing the time taken to serve a customer, thereby driving a positive customer experience and creating more opportunities for revenue growth.
Our Serve stage services include:
We have the domain expertise and capabilities to deliver end-to-end services and solutions for Market Research & Analytics.
Our Market Research Capabilities include:
Our Analytics Capabilities include:
We connect with customers through multiple modes (voice, IVR, web, email, video and voice chat, SMS, social media, self-service kiosks, agency and snail mail), while ensuring a consistent brand experience.
Our wide delivery footprint, multilingual capabilities and proven expertise across industries and offerings make us the go-to service provider for medium and large enterprises seeking business transformation.
Our committed outcomes of growing revenues, enhancing the experience and enabling efficiency resonate strongly with clients.
Business, to us, is not the end, but merely the means to achieve a larger goal. Our affirmative action program positively impacts thousands of lives, while offering clients significant benefits. Our values, thus, play a key role in shaping the organization, our culture, and most importantly, the value that clients draw from their engagement with us.
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I want to congratulate & appreciate every individual involved in the enterprise audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. For the last 12 months, the entire team has shown tremendous dedication in streamlining a lot of persistent issues while we strengthen our quality function. Such service builds great working relationships & we truly appreciate your support as a partner.
Sr. Manager, Enterprise Quality Leading Telecom Company