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CRM - Conneqt

Reimagined customer engagement

Overview

Conneqt with its CRM offering reaches out to end-users in a unified manner.  Conneqt remains a trusted partner as the business world changes, enabling organizations to create more personalized client experiences, increase digital resiliency, and extend sales prospects. Reimagining customer engagement with a data-to-insight-to-action process can be completed using targeted analytics and technological interventions that are closely aligned with corporate goals.

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Offerings

Target

  • Sales Force Automation
    • Lead Management 
    • Digital Account Opening 
    • Contact management 
    • Account management 
    • Funnel Management 
    • Mobility Solution – Android Platform

Acquire

  • Marketing Automation
    • Email Campaign manager 
    • SMS Campaign Manager 
    • Social Media Campaigns 
    • Web-to-lead forms 
    • Lead management 
    • Marketing analytics 
    • Social Listening

 

Acquire

  • Customer Support
    • Self-service portal 
    • Ticket management 
    • Ticket Routing Engine 
    • Escalation Matrix 
    • SMS Alerts 
    • Workflows Builder 
    • Knowledge Base
  • Reporting

      Advocate
    • Business Intelligence 
    • Sales trends 
    • Case reports 
    • Dashboards 
    • Customer profiles 
    • Support Center Analytics

Social Media Integration 

  • Gmail
  • Facebook
  • WhatsApp
  • Twitter

Acquire

  • Products, Quotes & Orders
    • Product Catalogue 
    • Quotes Builder

Retain

  • Enterprise Scalability
    • Team Hierarchy 
    • Performance Tuning 
    • ISO-8583 Support
  • Workflows
    • Quote Approval 
    • Case Escalation 
    • Operational Workflows
  • Miscellaneous Components
    • Modules & Fields Configurator 
    • PDF Template Builder 
    • Email Template Builder

 

  • Data Management Platform 
  • Cross-Channel Marketing 
  • Social Marketing 
  • Content Marketing 
  • Any 3rd party app hosted on cloud 
  • Any Marketing Cloud Analytics

 

Advantages

  • Engage Customers: Make it easy for customers to engage with your brand
  • Empower Employees: Make it easy to serve customers
  • Adapt Quickly: Easily adapt to the changing needs of your business
  • Mobile & Productive: Complete mobility driven sales results
  • Insight Driven: Powerful analytics to optimize sales performance
  • Collaborative: Integrated communication, coaching and team selling drive productivity
  • Pipeline Building: Modern selling tools to drive demand across all channels
  • Define customer persona & behavioural insights
  • Run profile across channels
  • Reach Your Best Customers Across Channels
  • Engage Customers: Make it easy for customers to engage with your brand
  • Empower Employees: Make it easy to serve customers
  • Adapt Quickly: Easily adapt to the changing needs of your business
  • Mobile & Productive: Complete mobility driven sales results
  • Insight Driven: Powerful analytics to optimize sales performance
  • Collaborative: Integrated communication, coaching and team selling drive productivity
  • Pipeline Building: Modern selling tools to drive demand across all channels
  • Define customer persona & behavioural insights
  • Run profile across channels
  • Reach Your Best Customers Across Channels

Conneqt With Us Today!

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