BI Powered Collections To Deliver Higher Efficiencies While Reducing Debt Collections Cost
Conneqt is a one-stop premium centralized debt collections partner equipped with a digitally-enabled field and integrated contact center across the delinquency buckets with PAN India coverage and an incredible track record.
Our expertise is your gain
- 31+ Banks & Financial Institutions trust Conneqt for Strategic Business Services
- 15+ years of experience in BFSI engagements
- 8733+ Collections experts across voice & field support
Collections Model offered by CBSL
- Pre Due Date
- Self-curing/ Online Payment modes
- Pick-up generation
- Penal / BCC
- Field Referrals
- Skip Tracing
- Evolved Governance
- Largest Centralized, Credentialed in-house field force.
- Deep Geo coverage
- Scalable and agile
- Consoled and compliment
- Fraud contentment unit
- End to end ownership of your debt recovery portfolio
- Seamless data transfer between Contact Centre & field force.
- Variable & Collection outcome linked commercial model
Digital Enabled Collections
BI & Analytics
- Propensity modelling
- Profiling based campaign management
- Predictive behaviour analysis
Voice BOTs/Interactive Dailler
- Productivity enhancement
- Cost of Collection control
- Speed of Portfolio coverage
Field Force Automation
- User developed model
- Secured data storage
- Off line feature
- Incentive meter/ notifications
- Real time tracking
- Geo tagging/ Exception reports
Digital Outreach to Customers
- What’s app
- SMS blasting with reach tracking
- IVR calling
- Web crawling
- Significant productivity improvement
- Controlled and compliance driven
Our collection capabilities
Conneqt is a premium centralized collections vendor having end-to-end collections capabilities equipped with digitally-enabled field and integrated call center across the delinquency buckets with presence across the nation.
Our Collections Customer Base
- 15 NBFC
- 11 Private Sector Banks
- 2 Insurance Companies
- 2 Enterprise (Telecom)
- 1 Public Sector Bank
Our Feet on Street Footprint
- Conneqt is the Largest, Credentialed, Centralized partner in India for Debt Collections.
- We offer end-to-end solutions around debt collections (Voice, Field, Technology, Analytics, Consulting, Transformation)
- 23+ BFSI industry icons trust CBSL to collect >₹10,800 Cr. of debt annually.
- We cover 17,943 pin codes out of the total 19,100 pin codes in India.
- 7,000+ on-payroll feet-on-street collections experts.
- 3000+ Voice debt-collection experts.
- 650+ locations covered
Business Scorecard : BFSI Practice
Banks & Financial Institutions trust Conneqt for Strategic Business Services
BFSI Domain experts across Voice, Back office & field support
BFSI Domain calls & transactions handled every month
17,943 out of the total 19,100 PIN Codes across India is covered by Conneqt.
Door knocks are done by our FOS team every month
Monthly collection Amount
Years of experiences in BFSI engagements
YOY increase in BFSI revenue
Total revenue from the BFSI vertical.
How do we stand out ?
CONNEQT Collects with care :
We understand that your debtors were once quality customers and still have an opinion and voice about your brand!
CONNEQT engages with empathy, agility, and insights:
We are respectful, we are empathetic and we work hard to represent your brand with sensitivity. We also collect insights on customer behavior, payment pattern and pass on information to reduce your debt flow into delinquency buckets.
CONNEQT Disrupts traditional methods:
We are innovating debt collections with technologies like AI, Behavioral Science and technologies. We develop cutting edge methods and innovations to collect more, faster!
CONNEQT Centralizes your Debt Collection:
With an end-to-end voice, field & technology debt collection offering and PAN India coverage, we are the one stop solution to all your debt collections needs.
In today’s demanding customer and regulatory environment, Conneqt’s collection services help clients across the banking and financial services sector reimagine the debt collection experience of the consumers while ensuring compliance and successful recovery operations. We strategically transform clients’ collections operations by driving tangible improvements in customer-centricity, compliance, and profitability while retaining the brand value.
Get in Touch with us
Awards and Recognition
We’re thrilled to be ranked #92 amongst India’s Best Companies to Work for 2021 by @GPTW_India. A big shout-out t ...
We’re delighted and excited! Conneqt has been conferred “CII NATIONAL HR EXCELLENCE AWARD 2020-21 for Significan ...
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual Partner Excellence Award”July 3, 2020
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual P ...
Conneqt Business Solutions Limited has been certified as “India’s Best Workplaces 2020”in Professional Services in ...
UBS Transformance – Best Internal Communications Award 2018 @ UBS Transformance Internal Communication Summit & ...
Conneqt won the award for Best Company in Social Benefit Category (Services) @ Bid Excellence Award 2019 ...
Conneqt won the Business Intelligence Champion of the Year & Analytics Excellence Awards @ 2nd Annual Busines ...
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”
Annual Partner Excellence Award
I want to congratulate & appreciate every individual involved in Enterprise Audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. From last 12 months entire team has shown tremendous dedication in streamlining lot of persistence issues while we strengthen our quality function.
I am happy with the insights Conneqt has been sharing on a regular basis; would like to thank the entire Conneqt team for their efforts.