BI Powered Collections To Deliver Higher Efficiencies While Reducing Debt Collections Cost

Conneqt is a one-stop premium centralized debt collections partner equipped with a digitally-enabled field and integrated contact center across the delinquency buckets with PAN India coverage and an incredible track record.

Our expertise is your gain

  • 31+ Banks & Financial Institutions trust Conneqt for Strategic Business Services 
  • 15+ years of experience in BFSI engagements
  • 8733+ Collections experts across voice & field support

Collections Model offered by CBSL

Call Centre
  • Pre Due Date
  • Self-curing/ Online Payment modes
  • Pick-up generation
  • Penal / BCC
  • Field Referrals
  • Skip Tracing
Field Collections
  • Evolved Governance
  • Largest Centralized, Credentialed in-house field force.
  • Deep Geo coverage
  • Scalable and agile
  • Consoled and compliment
  • Fraud contentment unit
Hybrid Model
  • End to end ownership of your debt recovery portfolio
  • Seamless data transfer between Contact Centre & field force.
  • Variable & Collection outcome linked commercial model

.

Digital Enabled Collections

BI & Analytics
  • Propensity modelling
  • Profiling based campaign management
  • Predictive behaviour analysis
Voice BOTs/Interactive Dailler
  • Productivity enhancement
  • Cost of Collection control
  • Speed of Portfolio coverage
Field Force Automation
  • User developed model
  • Secured data storage
  • Off line feature
  • Incentive meter/ notifications
  • Real time tracking
  • Geo tagging/ Exception reports
Digital Outreach to Customers
  • What’s app
  • SMS blasting with reach tracking
  • IVR calling
  • Emails
Skip Tracing
  • Web crawling
  • Significant productivity improvement
  • Controlled and compliance driven

Our collection capabilities

Conneqt is a premium centralized collections vendor having end-to-end collections capabilities equipped with digitally-enabled field and integrated call center across the delinquency buckets with presence across the nation.

Discover how we can help your business

Our Collections Customer Base

  • 15 NBFC
  • 11 Private Sector Banks
  • 2 Insurance Companies
  • 2 Enterprise (Telecom)
  • 1 Public Sector Bank

Our Feet on Street Footprint

  • Conneqt is the Largest, Credentialed, Centralized partner in India for Debt Collections.
  • We offer end-to-end solutions around debt collections (Voice, Field, Technology, Analytics, Consulting, Transformation)
  • 23+ BFSI industry icons trust CBSL to collect >₹10,800 Cr. of debt annually.
  • We cover 17,943 pin codes out of the total 19,100 pin codes in India.
  • 7,000+ on-payroll feet-on-street collections experts.
  • 3000+ Voice debt-collection experts.
  • 650+ locations covered

Business Scorecard : BFSI Practice

45+

Banks & Financial Institutions trust Conneqt for Strategic Business Services

14,300+

BFSI Domain experts across Voice, Back office & field support

106 Lakhs+

BFSI Domain calls  & transactions handled every month

94%

17,943 out of the total 19,100 PIN Codes across India is covered by Conneqt.

11 Lakhs+

Door knocks are done by our FOS team every month

900 Cr+

Monthly collection Amount

15+

Years of experiences in BFSI engagements

.

20%

YOY increase in BFSI revenue

.

55%

Total revenue from the BFSI vertical.

How do we stand out ?

CONNEQT Collects with care : 

We understand that your debtors were once quality customers and still have an opinion and voice about your brand!

CONNEQT engages with empathy, agility, and insights:

We are respectful, we are empathetic and we work hard to represent your brand with sensitivity. We also collect insights on customer behavior, payment pattern and pass on information to reduce your debt flow into delinquency buckets.

CONNEQT Disrupts traditional methods:

We are innovating debt collections with technologies like AI, Behavioral Science and technologies. We develop cutting edge methods and innovations to collect more, faster!

CONNEQT Centralizes your Debt Collection:

With an end-to-end voice, field & technology debt collection offering and PAN India coverage, we are the one stop solution to all your debt collections needs.

Value Proposition

In today’s demanding customer and regulatory environment, Conneqt’s collection services help clients across the banking and financial services sector reimagine the debt collection experience of the consumers while ensuring compliance and successful recovery operations. We strategically transform clients’ collections operations by driving tangible improvements in customer-centricity, compliance, and profitability while retaining the brand value.

Get in Touch with us

    Awards and Recognition

    Conneqt ranked #92 amongst India’s Best Companies to Work for 2021 by GPTW India

    We’re thrilled to be ranked #92 amongst India’s Best Companies to Work for 2021 by @GPTW_India. A big shout-out t ...

    “CII National HR Excellence Award 2020-21” for Significant Achievement

    We’re delighted and excited! Conneqt has been conferred “CII NATIONAL HR EXCELLENCE AWARD 2020-21 for Significan ...

    Congratulations from Beachbody to the team of Conneqtcorp

    A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual Partner Excellence Award”

    A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual P ...

    Conneqtcorp team message announcing about the certification as the best workplaces to work in professional services.

    “India’s Best Workplaces 2020”in Professional Services

    Conneqt Business Solutions Limited has been certified as “India’s Best Workplaces 2020”in Professional Services in ...

    Best Employee Reward & Recognition Strategy Award

    Best Employee Reward & Recognition Strategy Award

    Conneqt wins the Best Employee Reward & Recognition Strategy Award-2018   ...

    NASSCOM Customer Excellence Award

    NASSCOM Customer Excellence Award

    NASSCOM Customer Excellence Award 2017 under the Process Improvement & Efficiencies Category October 2018 at Bangalo ...

    Amity CSR Awards

    Amity CSR Awards

    Conneqt was recognized for its contribution towards the society by Amity CSR Awards in March 2018   ...

    TATVA Award for Best Service Provider

    TATVA Award for Best Service Provider

    Won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private ins ...

    Best Performing Partner of the Year Award

    Best Performing Partner of the Year Award

    Best Performing Partner of the Year Award from one of the Private Bank’s Retail Asset Recovery Department May 2018 &nb ...

    Global Training & Development Leadership Awards

    Global Training & Development Leadership Awards

    Conneqt wins Best Leadership Development Program for Middle Management @ Global Training & Development Leadership Aw ...

    Best Business Partner Award - Hotel Aggregator

    Best Business Partner Award – Hotel Aggregator

    Best Business Partner Award from India’s Largest Hotel Aggregator September 2018   ...

    UBS Transformance Internal Communication Summit & Awards

    UBS Transformance Internal Communication Summit & Awards

    UBS Transformance – Best Internal Communications Award 2018 @ UBS Transformance Internal Communication Summit & ...

    Best Company in Social Benefit Category (Services)

    Best Company in Social Benefit Category (Services)

    Conneqt won the award for Best Company in Social Benefit Category (Services) @ Bid Excellence Award 2019   ...

    Future of HR Summit & Awards

    Future of HR Summit & Awards

    Conneqt won the Best Recruitment Strategy & Best Talent Acquisition Practice Award @ Future of HR Summit & Award ...

    Design Thinking Summit & Awards

    Design Thinking Summit & Awards

    Conneqt won the Best Transition Design Organization at the Design Thinking Summit & Awards 2019   ...

    Digital Customer Experience Summit & Award

    Digital Customer Experience Summit & Award

    Conneqt won Digital Excellence in Banking Sector & Digital Customer Experience Team of the Year at the Digital Custo ...

    Photo of Conneqtcorp leaders receiving awards at dream companies to work for

    ET Now Dream Companies to Work for Feb 2019

    Conneqt bagged 5 awards – Dream Companies to work for, Best Service Provider, Career Fairs, campus recruitment, Talent ...

    Business Intelligence Champion of the Year & Analytics Excellence Award

    Business Intelligence Champion of the Year & Analytics Excellence Award

      Conneqt won the Business Intelligence Champion of the Year & Analytics Excellence Awards @ 2nd Annual Busines ...

    the prestigious TBEM Award 2019

    The Prestigious TBEM Award 2019

      Conneqt is delighted to win the prestigious TBEM Award 2019       ...

    Conneqt is honored to win the Best High Potential Development Program – LEAP @ Golden Globe Tigers Award 2019.

    Best High Potential Development Program

    Conneqt is honored to win the Best High Potential Development Program – LEAP @ Golden Globe Tigers Award 2019.   ...

    The Innovation in Project Award

    The Innovation in Project Award

    Conneqt won the Innovation in Project Award @ Project Management World Summit & Awards 2019   ...

    Conneqt won the Best CSR Practice Award in the Business IT Solutions Sector @ UBS Forums CSR Summit & Awards 2019

    Best CSR Practice Award in the Business IT Solutions Sector

    Conneqt won the Best CSR Practice Award in the Business IT Solutions Sector @ UBS Forums CSR Summit & Awards 2019 &n ...

    Testimonials

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