Our client is amongst the top life insurance players in India with an AUM of Rs. 1604.10 billion, as on 31st March 2019. It’s the first insurance company to be listed on NSE & BSE.
The client intended to migrate from
decentralized to centralized model
High conversion ratio
High Turn Around Time (TAT) for document
filing completion
Processes covered: RPO– 4,800 per year, onboarding – 5,000+ per year, BGV – 5,000+ per year
People: Six Sigma trained & certified people with experience in interview scheduling, documentation & handling statutory regulatory compliances were onboarded
Migration from decentralized to centralized model
21% reduction in pre-transition conversion ratio & decreased pre-transition conversion ratio from 41.16% to 20% (Schedule to walk-in, walk-in to selection & selection to joining)
TAT reduced to 75% for completed document sent for filing
65% accuracy of scrutiny increased from 16.17% by training & coaching
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