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Recruitment Process Outsourcing partner for a top life insurance player in India

Customer Profile

Our client is amongst the top life insurance players in India with an AUM of Rs. 1604.10 billion, as on 31st March 2019. It’s the first insurance company to be listed on NSE & BSE.

Business Challenges
  • The client intended to migrate from 

    decentralized to centralized model

  • High  conversion ratio

  • High Turn Around Time (TAT) for document 

    filing completion


Processes covered: RPO– 4,800 per year, onboarding – 5,000+ per year, BGV – 5,000+ per year

People: Six Sigma trained & certified people with experience in interview scheduling, documentation & handling statutory regulatory compliances were onboarded


Migration from decentralized to centralized  model

21% reduction in pre-transition conversion ratio & decreased pre-transition conversion ratio from 41.16% to 20% (Schedule to walk-in, walk-in to selection & selection to joining)

TAT reduced to 75% for completed document sent for filing

65% accuracy of scrutiny increased from 16.17% by training & coaching