Our client is a major NBFC in India that offers customer-centric, one-stop financial solutions to the retail, commercial, and SME customers via its comprehensive suite of product and service offerings.
Technology upgradation & process re-engineering - Scanning of documents done at branch level & image based data entry done at central ofc
Banking expertise & penetration- Failed mandates are revisited & pushed via alternate modes to ensure maximum registration
Mandate registration modes were controlled as per success rates
Process re-engineering resulted in 50% TAT reduction. TAT was reduced from 25 days to 12 days
Conneqt’s mandate success rate stands at 93% & market success rate stands at 82%
Successfully operating with 50% WFH model with reduced cost & ensuring BCP
Eliminating physical files for data input resulted in faster bank registrations of NACH & auto debit