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Our integrated voice & field collections supply chain model helped the largest multinational bank in India

Customer Profile

Our client is a British multinational banking and financial services company. It operates a network of 1,200+ branches and outlets across more than 70 countries and employs around 87,000 people. 

Business Challenges
  • Credit Card and other product collection through a voice
    & field integrated model across buckets.
  • Field penetration, skip tracing services for obtaining the
    alternate contact numbers, address & for recovery.
  • Establishment & confirmation of business continuity policy.
  • Client audit process

Solution

Integrated end-to-end collections model for field operation services,
tele collections, master franchise
management & skip tracing services

Centralized Operations

Data security is at highest importance

Benefits

~50%
30 – 90 bucket target achieved consistently

>40%
120 – 180 bucket target attained consistently

End-to-end process from calling to collections

Increase in revenue by collections made from inactive accounts (recoveries)

Readily available skilled manpower to handle additional volumes

PAN India field presence with multi-product experience