Our client is a leading private bank that offers services like loans, savings accounts , fixed deposits, insurance, investments, wealth management, forex services & credit cards products. The bank has a strong branch network (576 branches, 541 ATMs).
Error analysis & dashboards were enabled to identify high error zones & regions & reduce branch errors
Audits on disbursed file as per checklist; ran physical & scan-based audits & introduced internal process quality audit
Support in change management, transaction based billing & 2 days TAT maintained
Branch error rate reduced to 7% from 25% just within a year
Standardization of error remarks & training need identified for CREs
Maintained compliance with RBI norms and optimized cost
10% cases on an avg.held back monthly due to non-completion allowing banks to save vendor cost
For Sales enquires: marketing@conneqtcorp.com
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