Engagement Since: 2011
Line of Business: Dealer support, technology support, email, Inbound – claim intimation, Outbound renewal calling, renewal notice generation & dispatch and backend support
No of Agents: 44
Technology Used: TCS software, .NET, Oracle
Delivery Location: Hyderabad
Initially, renewal calling was done for t-30, t-15 & t-7. Once the process improvement started, renewal calling was done for t-30, t-15, t-7, last mile calling t-2 & lost customer calling t+1
Triggered reminder SMS at t-30 & t-7. Regular interaction with customers – triggering SMS on catastrophic events like floods. Enables customized messages with specific instructions to only those areas affected by such events.
Introduced cheque pick up & online payment options
Over 45000 additional policies got issued due to this project
Generated an additional revenue of around Rs. 2.7 crore for the client & improved sales
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