Our client is a leading private bank and financial services group in India that offers a wide gamut of financial services spanning across banking, credit and financing, equity broking, wealth and asset management, investment banking and insurance.
Calling customers who've shown interest & help them complete A/C opening journey, generate A/C no. & inform regarding A/C benefits & offers
Introduced LIFO method to reach customers in real-time for leads generated during working hours
Introduced auto pacing strategy as a dialing method to improve caller efficiency & reduce abandoned %
Improvement in conversion percentage of account opening on overall database
Increase in contact% by churning the data
Training tool enhancement led to improved caller performance
Improvement in average productivity per agent month-on-month