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Implemented digital solutions for India’s fastest growing bank that improved forecast accuracy, collection efficiency and enabled quicker strategic decision making.

Customer Profile

Our client is one of India’s fastest growing bank with 200 branches PAN India. It diversifies itself into retail lending businesses, innovative digital banking & payment solutions and also covers rural banking.

Business Challenges
  • Lower collections efficiency

  • Manual reports in excel

  • TAT of 4+ hours

  • Difficulty in monitoring the FoS location

Solution

Analytics to effectively increase the predictability, normalization, payment modes and payment date predictions with 90% accuracy

Reporting using Power BI Migration from manual excel reports to seamlessly represent 25+ customizable, drill-down reports depicting 30+ critical strategic parameters ensuring transparency & accuracy.

FoS tracking tool to accurately track FoS efforts & implementation of voice bots to improve productivity

Benefits

Created by potrace 1.16, written by Peter Selinger 2001-2019

More than 90% forecast accuracy & 100% accuracy in reporting achieved

Created by potrace 1.16, written by Peter Selinger 2001-2019

Collections efficiency improved from 92.23% to 95.50% within 3 months

Created by potrace 1.16, written by Peter Selinger 2001-2019

50% faster strategic decision making

20% improvement in FoS output & tracking accuracy

Monthly 11% of the cases gets resolved through automation