Reimagining business processes for a digital world
In today’s volatile business scenario and increasing proliferation of disruptive technologies, the need of the hour is to do more with less and manage processes to enhance enterprise outcomes and agility. To improve productivity, deliver operational efficiency and reduce time-to-market, organizations are embarking on next-gen process management.
As the second-largest CLM and BPM player in India’s domestic market, we ensure superior customer experience by continually simplifying business processes and creating sustainable value for all stakeholders. Our solutions help you scale the BPM and Shared Service Center maturity curve for automation, standardization and centralization.
Conneqt Business Solutions specializes in enriching clients’ conversations with end customers. As a focused service provider, we have created an organization in tune with customer lifecycles across industries – a factor that helps us bring agility and insight to engagements. We are positioned amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East by a leading industry analyst firm, Nelson Hall.
We have built exceptional digital customer experiences for the fifth largest integrated watch manufacturer in the world through Customer-Service-in-a-Box offering.
Why Conneqt ?
We are the most sought-after partner for contact centres and CX services in India, with more than 20000 agents managing conversations with customers.
We ensure a consistent brand experience by connecting with customers through multiple modes (voice, IVR, web, email, video and voice chat, SMS, social media, self-service kiosks, agency and snail mail).
We are dedicated to growing revenues, enhancing the overall experience and enabling efficiency that resonates strongly with clients.
Our wide delivery footprint, multilingual capabilities and proven expertise across industries make us the go-to service provider for enterprises seeking business transformation.