28
October
2015

Our Telecom Vertical in Numbers

Author: Conneqt Business Solutions
0Comment

PROCESSES

  • 5 channels - of delivering great customer experiences

          i.e. Inbound & Outbound calls, Email, Virtual chat, Social Media & SMS

  • 7 wings - of delivering 24×7 customer experiences

         i.e. Inbound & Outbound Customer Care Services between Front End, Back End, Chat, E Commerce, Online Auction, Online Shopping & 3rd Party Transactional Quality Audit

CUSTOMER CONTACTS

  • 1.3 crore (13 million) - transactions handled every month
  • 13 languages from 29 states - spoken to deliver customer experiences

PEOPLE

  • 30% of the staff strength – comprises of women i.e. 2063 in numbers
  • 71% of our women workforce – meet or exceed key expectations
  • 94% of our total workforce and 78% of those in supervisory positions – are aged below 30
  • 32% of the workforce - has been working with Conneqt Business Solutions for over a year



Tagged: Tata-bss, Telecom, Average age at Tata-BSS, Customer Experience, Languages spoken at Tata-BSS delivery centers, Management, Procurement Outsourcing, Rural delivery centers, Tata telecom, Telecom outsourcing, Women workforce

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