Rapid digital expansion, changes in technology and evolving consumer mindsets have led to disruption in traditional banking models. To thrive in the current scenario, they need to modernize their core platforms, adopt analytics, automation and artificial intelligence to deliver digital services.
Conneqt’s comprehensive range of BPM services across the entire spectrum of banking services and solutions take the technology-agnostic approach to enable banks to transform digitally.
Our contact center technologies provide an omnichannel experience with a 360-degree view that can integrate with the bank’s CRM and other bank technologies as well. Our omnichannel technologies have made banking & financial services accessible from phones, desktops, and smartphones and are powered by click-to-call, click-to-chat and co-browse tools.
Industry Expertise
We are the most sought-after partner for contact center and CX services in BFSI in India. With a team of more than 20000 agents, we manage 200 million interactions annually with customers from some of the most admired BFSI brands in India.
Our Outbound & Sales offerings include digital marketing/promotional campaigns, lead generation, campaign analytics, social media promotions, sales, cross-sell/ upsell, balance transfer, customer profile validation, customer profile creation & data capture, document fulfilment and scanning & data capture.
We provide end-to-end customer support that includes mobile banking/net banking, tele-assist, email & call support, etc. We also assist in account maintenance by providing facilities like application indexing & processing, data analytics and bill management services amongst others.
We help you reimagine the debt collection experience of consumers while ensuring compliance and successful recovery operations. We strategically transform collection operations by driving tangible improvements in customer-centricity, compliance, and profitability while retaining brand value.
Our BFSI experts have knowledge & analytical experience in the field of loan modification & fraud detection. We implement predictive analytical models to offer delinquency models, the propensity of mortgages becoming delinquent and mitigation forecasting. We deploy automation solutions where necessary.
We have a proven record of integrating core-banking systems with other enterprise systems such as CRM and Integration Solutions.
We introduce process reengineering and process rationalization to reduce costs. We deploy flexible platforms with the ability to interact with a host of applications
Case Studies
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