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Delight your customers with omnichannel digitized experience

With our efficient customer lifecycle management, we have served automotive clients in 7 different locations for more than 12 years

Trusted automotive digital partner for leading car dealers

Customer experience trends in the automotive industry are undergoing a digital transformation paradigm shift. So, dealers need to digitize customer experience across the complete journey of lifecycle management to thrive in the competitive and dynamic market. With our deep industry experience and technological expertise, we help our clients digitize their customer experience and provide efficient customer lifecycle management

Digitizing customer experience for automotive dealers

Car dealers worldwide face challenges in digitizing customer experience across the complete customer lifecycle. However, with more than 12 years of experience in the industry and serving clients in different locations, Conneqt understands the critical factors of consideration for successful digitization. These essential elements that we provide our automotive clients include:

Integrated journey design

Personalized digital experience

Continuous customer access

Digital interaction management

Social engagement

Digital intelligence

We ensure our clients improve operational efficiency and customer satisfaction through successful digital customer lifecycle management from acquisition to customer support.

The Conneqt Advantage

With our deep industry experience, we ensure that our offerings and support provide our clients with positive business outcomes and growth. Some of the benefits of our support services comprise:

  • Improved helpdesk efficiency
  • Revenue generation through extended warranty
  • Cost optimization
  • Prompt response management with reduced TAT
  • Efficient supplier/requester satisfaction
  • Expert handling of supply chain and logistics

Our Offerings

Our comprehensive automotive service offerings provide complete support across different customer journey stages, such as sales or customer acquisition, customer service, collection or retention, and business process services.

Here are our automotive digital offerings:

  • Digital Process Automation (DPA)
  • Digital Customer Experience (DCX)
  • Digital Excellence (DX)

As a part of our digital practices,
we provide the following support:

  • Sales and Marketing
  • Front Office Customer Experience
  • AI-Driven Digital Platform

Also, here are some of our additional offerings:

  • Digital Nervous System
  • Reporting/Analytics as a Service
  • Finance & Accounting
  • HR Outsourcing

Success Stories

For more than 12 years we helped our automotive clients acquire, manage, serve, retain customers, and manage channel partners and vendor helpdesk with efficient business support. Our success stories include the following:

Global auto-manufacturing leader - We streamlined the client's account payable process, resulting in 40% efficiency improvement in supplier helpdesk and more than 99% Transaction accuracy.

Leading Italian automotive manufacturing company - We partnered with Italy’s largest 2 and 3-wheeler automotive manufacturing company to help them improve sales conversions to 40% from 31% in a year.

India’s largest automobile and commercial vehicle manufacturing company - Efficient implementation of our end-to-end CLM services led our client to drive revenue, optimize cost and enhance customer experience. We improved their complaint management process while reducing the cost of service and enhancing CSAT.

Leading global automobile manufacturer - Our client is a British multinational automotive company headquartered in the UK. We partnered with them to deploy skilled resources and robust workflows to improve the purchasing process that helped them achieve 100% TAT compliance and 98% accuracy.

Our Key Clientele

We have an impressive client base across different geographies.

Conneqt With Us Today!

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