Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Top industry analyst Nelson Hall had ranked Conneqt amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.
As a top 2 CLM and BPM player in India’s domestic market, each of Conneqt’s 32,000 + employees strive to help our customers deliver world-class service quality, enabled by leading digital capabilities and industry-leading productivity. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.
Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
Our Mission
We exist to deliver superior Customer Experience by continually Simplifying Business Processes and creating Sustainable Value for all stakeholders
Company History
Acquired 61.35% stake in Allsec Technologies.
Won over 20 awards for BI & Analytics, Digital CX, Digital Customer Excellence in Banking, Best Transitions Design, Best High Potential Development, TBEM, Innovation in Project, CRM, HR & CSR
Renamed as Conneqt Business Solutions Ltd.
Acquisition of 51% stake by Quess Corp
Merger with e-Nxt Financials Ltd. (Group company)
Won 7 awards including Best Outsourcing Company of the year
Won 11 awards in the areas of Excellence, Leadership, CSR Practice, Best Delivery center, Innovation
Adjudged ‘Emerging Company of the Year’ at the BPO Excellence Awards 2012-13
Won first international business ISO 9001:2008 certification
Started First Rural BPO Multi-vendor platform for third party insurance for auto industry Tata Capital and Tata Motors Finance
Name changed to Tata Business Support Services Ltd. (Tata BSS)
Incorporation of the Company as E2E Serwiz Solutions with 80 employees
Board of Directors
Mr. Suraj Krishna Moraje Chairman As the Group CEO at Quess, Suraj Moraje will be responsible for growing the technology-led strategy and culture at Quess Corp. A BE graduate from the National Institute of Technology in Surat, and a PGDM from the Indian Institute of Management in Ahmedabad, he spent two decades working at McKinsey & Company before joining Quess. During his tenure, he played an instrumental role in establishing the Firm’s African Tech Media and Telecom practice, and transforming the Philippines Office as the Managing Partner for the country. He also served on the Firm's global new Partner election committee, and as a Senior Partner.
Mr. Guruprasad Srinivasan Director Guruprasad Srinivasan is the Chief Operating Officer – India Region which includes businesses across Workforce Management and Operating Asset Management platforms in India/APAC geography. In this role, he leads the teams that manage: General Staffing & Recruitment, Digital Compliance, Training & Skill Development, Logistics, Speciality Facilities Management and Security Solutions business. Guruprasad has been associated with Quess since its inception in 2007. He has over 20 years of experience in the Service industry across Strategy, Sales, Business Development and Planning & Operations. Prior to joining Quess, he has worked with Adecco Flexione Workforce Solutions Limited as GM – Payroll and Services where he was handling process implementation, new business initiatives and quality control. His professional tenure also includes a stint with Hewitt Associates where he served as the Client Delivery Manager. He holds a Bachelor’s degree in Commerce from Bangalore University and a Master's degree in Business Administration from Karnataka State Open University. He also holds a Stanford Ignite Certification from the Stanford University Graduate School of Business.
Mr. Pinaki Kar Director Pinaki Kar is the President of our Global Technology Solutions business and spearheads the IT Services & Staffing business, Business Process Management, and Customer Life Cycle management across India, US, Canada, and Singapore. Pinaki has over 24 years of experience in the industry and has an exemplary track record of driving growth in Global Technology Services. Pinaki worked at Zensar Technologies before joining Quess, where he was the President & Chief Executive of Infrastructure Management and Cloud Solutions. Before that, he was the CEO & President of Wipro Infocrossing, where he executed a gamut of roles spanning P&L Leadership, Geography Head, Sales & Marketing, M&A, and Corporate Development and Strategy. Pinaki holds a Bachelor's degree in Production Engineering from Jadavpur University and a PGDBM from XLRI Jamshedpur. He was the keynote speaker in leading industry forums like Gartner Summit and IDC Conclave. He has also represented the Indian IT Industry as a member of the Prime Minister's business delegation during the then PM's state visit.
Mr. Ramakrishna Anand Director Anand Ramakrishnan is a Director of Conneqt Business Solutions Limited. He is also the CEO of the Infrastructure Managed Services Business of Quess Corp Limited.
Anand brings in a rich experience of more than 19 years of Business Strategy, Leadership and P&L Management. Anand enjoys setting up and growing new businesses and he finds the challenge exciting. During his career, Anand has worked in many reputed organizations such as Wipro, HCL, CMS IT Services, and Sonata Software.
Prior to joining Quess, Anand was the Chief Strategy Officer in CMS IT Services, where he was responsible for the growth of new businesses and geographies. Anand was the Business Head for the Infrastructure Managed Services and Cloud businesses in HCL Infosystems where he was responsible for setting up and growing the IMS business. He spent more than a decade in Wipro, where he was instrumental in growing the Total Outsourcing and Cloud Computing businesses.
Anand is an avid speaker and has spoken in multiple events like the NASSCOM CEO Summit, CII Leadership Forum, Business Technology Summit, Datacenter Summit, etc.
Anand is a Mechanical Engineering Graduate and an MBA from TAPMI. 
Mr. Subramanian Ramakrishnan Director Mr. Subramanian Ramakrishnan is presently Chief Financial Officer (CFO) of Quess Corp Limited, holding Company of Conneqt. He is a qualified Chartered Accountant, Cost & Management Accountant and Company Secretary and has over 23 years of rich Industry experience. He has rendered services in Manufacturing, IT and Services sectors. His previous assignments include large Organizations like Ingram Micro India, Mphasis, Hewlett Packard, IBM, Timken, Ford, Sanmar Engineering and Sansara Engineering. His vast experience in Controllership, Treasury and Financial Planning & analysis has been instrumental in driving operational efficiency across various functions by automating multiple processes in those roles. He has been instrumental in handling quite a few cross-border acquisitions. 
Mr. Ajit Sukumar Krishnakumar Director Ajit Krishnakumar is a Director of Conneqt Business Solutions Limited. He is Senior Vice President in the Chairman's Office at Tata Sons. Before he was at Tata Sons, Ajit worked as an investment banker and has eighteen years of experience in planning and executing strategic transactions across a variety of industries, in multiple countries. Ajit holds a Bachelor's degree in Business from the University of Hartford and a Master's degree in Business from the University of Michigan at Ann Arbor. 
Mr. Kuruvilla Markose Director Kuruvilla Markose is a Director of Conneqt Business Solutions Limited and also the Chief Digital Officer of Titan Company Limited. Previously, he was responsible for driving business excellence across the Tata companies. Kuruvilla is a graduate in Agriculture from the College of Agriculture, Trivandrum, Kerala and an MBA from the Indian Institute of Foreign Trade, New Delhi. 
Mr. Sanjay Anandaram Independent Director Sanjay Anandaram has been an Independent Director of our Company since December 2015. He is a Bachelor’s degree holder in Electrical Engineering from Jadavpur University in Kolkata and a Post Graduate Diploma in Management from the Indian Institute of Management, Bangalore. Equipped with over 28 years of experience in the industry, he has been a corporate executive, investor, teacher, and advisor to funds and entrepreneurs. 
Mrs. Rallabhandi Lakshmi Sarada Independent Director Ms. Lakshmi Sarada. R is an Independent Director of Conneqt Business Solution Limited. Lakshmi Sarada has vast exposure in the field of Secretarial, Finance, Direct and Indirect Taxation. Lakshmi Sarada has given expert opinions and advisory services on Company Law matters. Lakshmi Sarada has represented before NCLT, RBI and Reginal Director on several matters. Lakshmi Sarada is a qualified Company Secretary, Associate member of the Insurance Institute of India and holds a Bachelor's Degree in Commerce. Lakshmi Sarada is level 3 Certified Member in NCFM conducted by NSEIT. 
Leadership
Mr. Neeraj Tandon Chief Executive Officer Neeraj Tandon is the chief executive officer at Conneqt Business Solutions Ltd. Serving as CEO since 2018, Neeraj led the company through a smooth transition from Tata BSS to Conneqt. He had built a culture of Performance Orientation, Agility and Better Execution that helped Conneqt grow at twice the industry growth rate and improve margins. His focus on Employee Engagement and Customer Satisfaction has helped improve both Employee Engagement scores and Client NPS. He is making large bets on Process Automation and Digital Process Outsourcing to repurpose the organization for the future. Prior to joining Conneqt, Neeraj held executive positions across technology & outsourcing majors including HCL, IBM, ACI Computers & HP. He was also the Co-founder of mPayGo Internet Services, a FinTech start-up. In his 30 years long career he is credited with being an entrepreneurial self-starter who has done business across the globe by creating practice-led transformational value propositions for his clients. Neeraj is an alumnus of IIT Delhi and IIM Bangalore. 
Mr. Naozer Dalal Chief Operating Officer Naozer is the Chief Operating Officer, Conneqt. In this role, Naozer applies his executive leadership strength to our delivery function’s overall strategy, planning, operations, and key transformational initiatives. Besides being responsible for India BFSI Sales/Account Management and building practices he also oversees Corporate Support Functions of IT, Facilities, Corporate Quality, and Transitions. With 29 years of experience in Banking and BPO, he drives business execution excellence. Before joining Conneqt, Naozer served as the chief executive officer of e-Nxt Financials Ltd (a TATA Enterprise), Executive Director at Prudential Process Management Services Ltd & COO at Standard Chartered Bank group. Naozer has completed his PGDM with specialization in Finance and Marketing from Indian Institute of Management Ahmedabad. 
Mr. Jays Chandy Chief HR Officer As CHRO, Jays oversees the overall people strategy for Conneqt.He is not only responsible for on-boarding, developing, retaining talent but also in creating a culture of performance and camaraderie. He has always been an expert in establishing a work environment that balances both human compassion and sophisticated techniques. Jays has about 25 years of experience across a wide spectrum of industry in areas of Human Resources, Total Quality Management and IT Implementation. He moved to CBSL from Quess Corp.Prior to that he had held leadership positions at Cleartrip.com, Madura Fashion and Lifestyle (Aditya Birla Group), Mind tree and Taj Group of Hotels. His passion made him do a stint in HR Consulting. By education Jays is a B. Tech in Electronics & Communication and an M. Tech in Management Studies from IISc. Bangalore. 
Mr. A S Krishnan Chief Financial Officer Krishnan is Chief Financial Officer (CFO) of Conneqt. In this role, he is responsible for all aspects of the Finance function at Conneqt that includes financial planning and analysis, accounting, tax, and corporate strategy. He has over 21 years’ experience across industries and prior to joining Conneqt, he served in a variety of finance leadership roles in Tata Projects and Blue Star. 
Mrs. Vrushali Kulkarni Chief Delivery Officer Vrushali is the Chief Delivery Officer at Conneqt Business Solutions. In her current role, she heads the delivery organization, and works closely with teams to enhance the project delivery organization, while developing a robust methodology to augment the brand reputation. She joined Conneqt in 2007 and served as the Senior Vice President Operations and headed various clusters including Automotive, BFSI, Government, Media, DTH and Retail. She has a rich experience of over 32 years and began her career with State Bank of India as a probationary officer where she handled the Corporate and Retail Credit along with Branch Management for more than 21 years. Vrushali holds a B.Sc. in Microbiology and CAIIB. She also earned Master’s in Business Administration from IIM Calcutta. She has a Visharad degree in Bharatanatyam, is an exponent of Kathak and enjoys playing Sitar. 
Mr. Thompson P Gnanam Chief Digital Business Officer Thompson is the Chief Digital Business Officer at Conneqt, and in this role he is building and leading the company’s Digital Business Unit with a vision to be a global leader in providing end-to-end, Outcome-driven business processes through seamless integration of Humanoid and Human Beings through digital technology orchestration. In his long accomplished career of over 26+ years, Thompson has worked for the leading names in the IT, ITES and Telecom, Media & entertainment industry. Being a software engineer followed his natural entrepreneur instinct to establish a career in sales, operational excellence and business P/L management. He built, transformed and optimized global shared services for Hewlett Packard and also managed the P/L of the regional business units of HP’s Personal System Group. At Vodafone India, he managed P/L roles for Exclusive retail, CX leadership roles for TN region and Outsourced partner governance. Thompson also headed the global sales and marketing function for Hexaware BPS and Conneqt (Formerly Tata BSS). He built the integrated IT+BPO and BPaaS as a Business lines for these organizations and created the sales engines for them to build their future revenues. He was the MD and CEO for the Lebara group in India and Asia and helped the launch of incubation hub for start- ups, innovation, global delivery hubs and enabled the group to be transformed through merger and acquisitions. Thompson is computer science engineer from college of engineering Guindy, Chennai. 
Mr. Amitabh Vartak Senior Vice president & Head of Process Transformation Amitabh is the Senior Vice president & Head of Process Transformation managing Training, Quality, WFM, IT and Transitions. In his long accomplished career of over 24+ years of experience, he had held leadership positions at Sutherland Global Services, Aditya Birla Minacs/Concentrix, Vertex and moved to CBSL from Access Healthcare. His experience spans across a wide spectrum of the industries like Telecom, BFSI, Government projects, E-commerce, Consumer Electronics and Healthcare. He had managed P&L for business divisions exceeding $160 MN revenue and motivated teams more than 9000 employees. 
Awards & Recognition
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual Partner Excellence Award”
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “ Annual Partner Excellence Award”
“India’s Best Workplaces 2020”in Professional Services
Conneqt Business Solutions Limited has been certified as “India’s Best Workplaces 2020”in Professional Services in India for being the best in the industry , by ”Great Place to Work Institute”.
Best Company in Social Benefit Category (Services)
Conneqt won the award for Best Company in Social Benefit Category (Services) @ Bid Excellence Award 2019
Future of HR Summit & Awards
Conneqt won the Best Recruitment Strategy & Best Talent Acquisition Practice Award @ Future of HR Summit & Awards Jan 2019
Design Thinking Summit & Awards
Conneqt won the Best Transition Design Organization at the Design Thinking Summit & Awards 2019
Digital Customer Experience Summit & Award
Conneqt won Digital Excellence in Banking Sector & Digital Customer Experience Team of the Year at the Digital Customer Experience Summit & Award 2019 in Mumbai
ET Now Dream Companies to Work for Feb 2019
Conneqt bagged 5 awards – Dream Companies to work for, Best Service Provider, Career Fairs, campus recruitment, Talent Management, & 101 HR super achiever HR Leadership Award @ ET Now Dream Companies to Work for Feb 2019
Business Intelligence Champion of the Year & Analytics Excellence Award
Conneqt won the Business Intelligence Champion of the Year & Analytics Excellence Awards @ 2nd Annual Business Intelligence & Analytics Summit & Awards April 2019
The Prestigious TBEM Award 2019
Conneqt is delighted to win the prestigious TBEM Award 2019
Best High Potential Development Program
Conneqt is honored to win the Best High Potential Development Program – LEAP @ Golden Globe Tigers Award 2019.
The Innovation in Project Award
Conneqt won the Innovation in Project Award @ Project Management World Summit & Awards 2019
Best CSR Practice Award in the Business IT Solutions Sector
Conneqt won the Best CSR Practice Award in the Business IT Solutions Sector @ UBS Forums CSR Summit & Awards 2019
Best Employee Reward & Recognition Strategy Award
Conneqt wins the Best Employee Reward & Recognition Strategy Award-2018
Amity CSR Awards
Conneqt was recognized for its contribution towards the society by Amity CSR Awards in March 2018
TATVA Award for Best Service Provider
Won the TATVA Award for ‘Best Service Provider’ 3rd time in a row for our services to one of the largest private insurance companies in India in April 2018
Best Performing Partner of the Year Award
Best Performing Partner of the Year Award from one of the Private Bank’s Retail Asset Recovery Department May 2018
Global Training & Development Leadership Awards
Conneqt wins Best Leadership Development Program for Middle Management @ Global Training & Development Leadership Awards February 2018
Best Business Partner Award – Hotel Aggregator
Best Business Partner Award from India’s Largest Hotel Aggregator September 2018
UBS Transformance Internal Communication Summit & Awards
UBS Transformance – Best Internal Communications Award 2018 @ UBS Transformance Internal Communication Summit & Awards 2018
NASSCOM Customer Excellence Award
NASSCOM Customer Excellence Award 2017 under the Process Improvement & Efficiencies Category October 2018 at Bangalore
Testimonials
A global leader in Health and Fitness space based out of California, honor’s Conneqt with the prestigious “Annual Partner Excellence Award”
Annual Partner Excellence Award
, Beachbody @ California
Travel & Hospitality Telecom, Media & Entertainment Shipping and Logistics Retail Industry Real Estate Insurance Industry Hitech Healthcare Government Energy & Utilities Emerging Education E-commerce Banking & Finance Automotive & Manufacturing Value Multipliers Functional Solutions Digital & Technology Business Excellence
I want to congratulate & appreciate every individual involved in Enterprise Audit. We are seeing amazing focus by every lead, and during last quarter we were able to get some valuable inputs towards improving customer experience. From last 12 months entire team has shown tremendous dedication in streamlining lot of persistence issues while we strengthen our quality function.
Major Telco
Sr. Manager, Enterprise Quality, Leading Telecom
Telecom, Media & Entertainment Value Multipliers Functional Solutions Digital & Technology Business Excellence
I am happy with the insights Conneqt has been sharing on a regular basis; would like to thank the entire Conneqt team for their efforts.
Leading Telecom
Quality Head, Leading Telecom
Telecom, Media & Entertainment Value Multipliers Functional Solutions Digital & Technology Business Excellence
Congratulations on achieving this. It's always a pleasure to hear improvement in services. My sincere thanks to the team for the agility, hard work and sincerity! I also congratulate CBSL team on crossing 900 MRO POs in Oct. In view of the constraints of festival, ECM and low incoming PRs it's good healthy number. Keep it up and do better in Nov.
Steel, Ores, Mines & Quarries Manufacturing
Head Procurement, Leading Steel, Ores, Mines & Quarries Manufacturing
Automotive & Manufacturing Value Multipliers Functional Solutions Digital & Technology Business Excellence
Please accept my sincere appreciation for your exceptional work over the course of a challenging and extended period following the introduction of SAP IT systems and process changes;
UK’s Largest Automobile Manufacturing Company
Deputy Chief Financial Officer, Operations Controller, UK’s Largest Automobile Manufacturing Company
Automotive & Manufacturing Value Multipliers Functional Solutions Digital & Technology Business Excellence
Very good work Team for identifying a fraud of 1.76 Cr!!! This is the result of Robust Screening process that we have implemented and this year we should aim for more…All the Best.
India's Most Trusted NBFC
Regional Credit Manager, Leading NBFC
Banking & Finance Value Multipliers Functional Solutions Digital & Technology Business Excellence
Heartiest Congratulations to you and the entire team of all the locations on achieving the SLG compliance of 91.13% against the target of 90%. The winning streak continues. Keep it up. I am sure it will continue to be like this and all of you will never let it slip down. As mentioned earlier, let us focus on resolving more pending Calls which are 1241 nos. as on date. Also, we need to reduce the no. of 180 days old Calls to single digit. Let us all work together to set these points right. My good wishes are always with you all.
Steel manufacturer and supplier
Sr. Manager, Largest Steel Manufacturer and Supplier
Automotive & Manufacturing Value Multipliers Functional Solutions Digital & Technology Business Excellence
Excellent performance last month and keep up the good work. You have put in a lot of effort to reach our 1st milestone number in the month of Dec’18. As our boss said, we should deliver 95% resolution and 60% Normalization from this month onwards. Hope we are already geared up for the same. Keep up the good work!!!!!
Housing Finance Company
Chief Manager, Leading Housing Finance Company
Retail Industry Banking & Finance Value Multipliers Functional Solutions Digital & Technology Business Excellence
Compliments to the entire team for achieving all-time monthly highest billing. Thanks for the support
Gensets and Engines
Manager, Leading service provider for Gensets and Engines
Energy & Utilities Value Multipliers Functional Solutions Digital & Technology Business Excellence
